# Lemonflow

> AI-powered customer support and operations platform for electric vehicle charging infrastructure.

Lemonflow Technologies GmbH builds AI agents that handle voice, chat, and email support for EV charging operators (CPOs) across Europe. The platform provides 24/7 multilingual customer support in 30+ languages, proactive operations monitoring, and CPMS integration — purpose-built for the EV charging industry.

## What Lemonflow Does

- **AI Voice Agents**: Automated phone support for EV charging customers, handling issues like failed charging sessions, payment problems, and charger troubleshooting. Available 24/7 in 30+ languages.
- **AI Chat Agents**: Real-time chat support embedded in CPO websites and driver apps, resolving charging issues through natural conversation.
- **AI Email Support**: Automated email response and ticket handling for charging support teams.
- **Operations Hub**: Real-time analytics dashboard, OCPP log interpretation, proactive charger monitoring, and automated issue detection.
- **CPMS Integration**: Native integrations with charge point management systems for remote actions like charger resets, cable unlocks, and session management via OCPP.

## Key Facts

- **Founded**: 2025 in Munich, Germany
- **Industry**: Electric vehicle charging / eMobility
- **Customers**: 20+ charge point operators (CPOs) across Europe
- **Scale**: 100,000+ charge points on the platform
- **Languages**: 30+ languages supported
- **Performance**: 30%+ reduction in support costs, 100% response rate, 95% customer satisfaction

## Products

1. **Agent Platform** — Configurable AI agents for voice, chat, and email across all customer touchpoints, including embeddable chat widgets for CPO driver apps
2. **Operations Hub** — Real-time monitoring, OCPP intelligence, analytics, and proactive alerts

## Target Customers

- Charge point operators (CPOs)
- eMobility service providers (eMSPs)
- EV charging software backend providers
- Charging hardware manufacturers

## Founders

Lemonflow was co-founded by **Konstantin Huneke** and **Dr. Lukas Fieber** in Munich, Germany.

## Implementation

Lemonflow offers a structured onboarding process designed for fast go-live:

1. **Onboarding** — Kickoff workshop to understand the CPO's support workflows and charging infrastructure
2. **Agent Customization** — AI agents are tailored to the CPO's brand, processes, FAQ, and CPMS setup
3. **Integration** — Native integrations with the CPO's charge point management system and support tools
4. **Testing** — Meticulous quality assurance before going live with real customers
5. **Continuous Improvement** — Ongoing optimization through call reviews, prompt tuning, and regular updates

## Contact

- Website: https://lemonflow.ai
- Email: info@lemonflow.ai
- LinkedIn: https://www.linkedin.com/company/lemonflow
- Location: Kreittmayrstrasse 3, 80335 Munich, Germany