generated: '2026-07-19'
method: searched
source: https://www.linkerfinance.com/legal/service-level-agreement
notes: >-
  Linker Finance publishes a contractual SLA but no public API versioning
  policy, deprecation policy, or status page. StatusPage and Deprecation
  pointers are deliberately NOT wired into apis.yml because neither exists.
sla:
  url: https://www.linkerfinance.com/legal/service-level-agreement
  version: '1.11'
  updated: '2024-10-26'
  uptime_commitment: 99%
  measurement_window: monthly billing cycle
  scope: >-
    Applies to "Critical Services" and Dedicated Environments for subscription
    clients, subject to SLA Exclusions.
  availability_formula: (1 - (Down Time / Total Time)) x 100
  remedy_basis: Monthly Fee
  terms: https://www.linkerfinance.com/legal/terms-of-use
status_page:
  published: false
  probed:
  - host: https://status.linkerfinance.com
    result: no DNS / connection failed
versioning:
  api_versioning_policy: null
  published: false
  note: >-
    No public API, therefore no API versioning scheme. The legal documents
    themselves are versioned (SLA v1.11) and superseded copies are retained at
    dated URLs, e.g. /legal/terms-of-use-2023-05-01.
deprecation:
  policy_published: false
  sunset_header: null
  deprecation_header: null
maintenance:
  scheduled_maintenance_announced: true
  detail: >-
    The SLA defines "Maintenance" as scheduled unavailability announced prior to
    services becoming unavailable.
support:
  channel: https://www.linkerfinance.com/contact
  detail: >-
    Support Services are defined contractually in the SLA rather than through a
    public help center or developer support channel.
subprocessors:
- name: Sardine
  purpose: real-time fraud prevention
  pass_through_terms: https://www.linkerfinance.com/legal/pass-through-terms/sardine-ai