openapi: 3.2.0
info:
  title: LDM v3 Support API
  description: 'Multi-tenant B2B outreach automation platform. Auth: JWT Bearer (15-min) or tenant API key (ldm_*) managed in CRM Settings → API Keys. All tenant-scoped endpoints require the X-Tenant-Id header.'
  version: 1.0.0
  contact: {}
servers:
- url: https://api.live-direct-marketing.online
  description: Production
- url: https://api.dev.live-direct-marketing.online
  description: Development
- url: http://127.0.0.1:3000
  description: Local
tags:
- name: Support
paths:
  /api/support/thread:
    get:
      operationId: SupportController_getThread
      parameters:
      - name: X-Tenant-Id
        in: header
        required: false
        schema:
          type: string
          format: uuid
        description: Tenant UUID — required for all tenant-scoped endpoints
      responses:
        '200':
          description: ''
      security:
      - jwt: []
      summary: Get own support thread with message history
      tags:
      - Support
      x-required-scope:
      - support:read
  /api/support/unread-count:
    get:
      operationId: SupportController_unreadCount
      parameters:
      - name: X-Tenant-Id
        in: header
        required: false
        schema:
          type: string
          format: uuid
        description: Tenant UUID — required for all tenant-scoped endpoints
      responses:
        '200':
          description: ''
      security:
      - jwt: []
      summary: Unread support messages badge count
      tags:
      - Support
      x-required-scope:
      - support:read
  /api/support/messages:
    post:
      operationId: SupportController_sendMessage
      parameters:
      - name: X-Tenant-Id
        in: header
        required: false
        schema:
          type: string
          format: uuid
        description: Tenant UUID — required for all tenant-scoped endpoints
      requestBody:
        required: true
        content:
          multipart/form-data:
            schema:
              type: object
              properties:
                body:
                  type: string
                files:
                  type: array
                  items:
                    type: string
                    format: binary
      responses:
        '201':
          description: ''
      security:
      - jwt: []
      summary: Send a message to support (optional JPG/PNG attachments)
      tags:
      - Support
      x-required-scope:
      - support:write
  /api/support/attachments/{id}:
    get:
      operationId: SupportController_serveAttachment
      parameters:
      - name: id
        required: true
        in: path
        schema:
          type: string
      - name: X-Tenant-Id
        in: header
        required: false
        schema:
          type: string
          format: uuid
        description: Tenant UUID — required for all tenant-scoped endpoints
      responses:
        '200':
          description: ''
      security:
      - jwt: []
      summary: Serve a support attachment (thread owner or SUPER only)
      tags:
      - Support
  /api/support/read:
    post:
      operationId: SupportController_markRead
      parameters:
      - name: X-Tenant-Id
        in: header
        required: false
        schema:
          type: string
          format: uuid
        description: Tenant UUID — required for all tenant-scoped endpoints
      responses:
        '201':
          description: ''
      security:
      - jwt: []
      summary: Mark support replies as read
      tags:
      - Support
      x-required-scope:
      - support:write
  /api/support/status:
    post:
      operationId: SupportController_setStatus
      parameters:
      - name: X-Tenant-Id
        in: header
        required: false
        schema:
          type: string
          format: uuid
        description: Tenant UUID — required for all tenant-scoped endpoints
      responses:
        '201':
          description: ''
      security:
      - jwt: []
      summary: Close or reopen own support ticket
      tags:
      - Support
      x-required-scope:
      - support:write
components:
  securitySchemes:
    jwt:
      scheme: bearer
      bearerFormat: JWT
      type: http
      description: JWT access token from /auth/login (Bearer <token>)
    tenant-api-key:
      scheme: bearer
      bearerFormat: JWT
      type: http
      description: Tenant API key (Bearer ldm_*) for MCP/A2A clients. Issued via CRM Settings → API Keys.
    rpa-service:
      scheme: bearer
      bearerFormat: JWT
      type: http
      description: Dedicated RPA service key. No tenant API-key or query-key authentication.