aid: livechat
name: LiveChat
description: >-
  LiveChat is a customer service and live chat platform used by businesses to
  engage website visitors, run sales conversations, and route support tickets
  across agent teams. The Text Platform (which powers LiveChat) exposes a suite
  of REST APIs for chats, agents, customers, configuration, and reporting, with
  both Web API and RTM (real-time messaging) interfaces. Authentication uses
  OAuth 2.1 with Personal Access Tokens or full OAuth authorization code flow.
type: Index
image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
tags:
  - Live Chat
  - Customer Service
  - Customer Support
  - Messaging
  - Sales
  - Help Desk
url: >-
  https://raw.githubusercontent.com/api-evangelist/livechat/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-11'
specificationVersion: '0.19'
apis:
  - aid: livechat:agent-chat-api
    name: LiveChat Agent Chat API
    description: >-
      REST and RTM APIs for agents to manage chats, send messages, transfer
      conversations, and update statuses. Authenticated with OAuth 2.1
      bearer tokens or Personal Access Tokens.
    humanURL: https://platform.text.com/docs/messaging/agent-chat-api
    baseURL: https://api.livechatinc.com/v3.5/agent
    tags:
      - Agents
      - Chats
      - Messaging
    properties:
      - type: Documentation
        url: https://platform.text.com/docs/messaging/agent-chat-api
  - aid: livechat:customer-chat-api
    name: LiveChat Customer Chat API
    description: >-
      REST and RTM APIs for customers to start and participate in chats with
      agents on LiveChat-powered websites. Uses customer access tokens.
    humanURL: https://platform.text.com/docs/messaging/customer-chat-api
    baseURL: https://api.livechatinc.com/v3.5/customer
    tags:
      - Customers
      - Chats
      - Messaging
    properties:
      - type: Documentation
        url: https://platform.text.com/docs/messaging/customer-chat-api
  - aid: livechat:configuration-api
    name: LiveChat Configuration API
    description: >-
      Manage agents, groups, bots, tags, webhooks, properties, and other
      account configuration for a LiveChat organization.
    humanURL: https://platform.text.com/docs/management/configuration-api
    baseURL: https://api.livechatinc.com/v3.5/configuration
    tags:
      - Configuration
      - Agents
      - Webhooks
      - Bots
    properties:
      - type: Documentation
        url: https://platform.text.com/docs/management/configuration-api
  - aid: livechat:reports-api
    name: LiveChat Reports API
    description: >-
      Retrieve reporting data for chats, agents, tags, and customer activity
      across the LiveChat organization.
    humanURL: https://platform.text.com/docs/data-reporting/reports-api
    baseURL: https://api.livechatinc.com/v3.5/reports
    tags:
      - Reporting
      - Analytics
      - Metrics
    properties:
      - type: Documentation
        url: https://platform.text.com/docs/data-reporting/reports-api

common:
  - type: Website
    url: https://www.livechat.com
  - type: Documentation
    url: https://platform.text.com/docs
  - type: Developer Console
    url: https://developers.livechat.com/console
  - type: GitHub Organization
    url: https://github.com/livechat
  - type: Sign Up
    url: https://accounts.livechat.com/signup
  - type: Pricing
    url: https://www.livechat.com/pricing/

maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com