aid: livechat name: LiveChat description: >- LiveChat is a customer service and live chat platform used by businesses to engage website visitors, run sales conversations, and route support tickets across agent teams. The Text Platform (which powers LiveChat) exposes a suite of REST APIs for chats, agents, customers, configuration, and reporting, with both Web API and RTM (real-time messaging) interfaces. Authentication uses OAuth 2.1 with Personal Access Tokens or full OAuth authorization code flow. type: Index accessModel: pricing: unknown onboarding: self-serve trial: false try_now: false public: false label: Self-serve signup confidence: medium source: - authentication generated: '2026-07-22' method: derived image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/livechat.png tags: - Live Chat - Customer Service - Customer Support - Messaging - Sales - Help Desk url: >- https://raw.githubusercontent.com/api-evangelist/livechat/refs/heads/main/apis.yml created: '2026-05-11' modified: '2026-05-30' specificationVersion: '0.19' apis: - aid: livechat:agent-chat-api name: LiveChat Agent Chat API description: >- REST and RTM APIs for agents to manage chats, send messages, transfer conversations, and update statuses. Authenticated with OAuth 2.1 bearer tokens or Personal Access Tokens. humanURL: https://platform.text.com/docs/messaging/agent-chat-api baseURL: https://api.livechatinc.com/v3.5/agent tags: - Agents - Chats - Messaging properties: - type: Documentation url: https://platform.text.com/docs/messaging/agent-chat-api - aid: livechat:customer-chat-api name: LiveChat Customer Chat API description: >- REST and RTM APIs for customers to start and participate in chats with agents on LiveChat-powered websites. Uses customer access tokens. humanURL: https://platform.text.com/docs/messaging/customer-chat-api baseURL: https://api.livechatinc.com/v3.5/customer tags: - Customers - Chats - Messaging properties: - type: Documentation url: https://platform.text.com/docs/messaging/customer-chat-api - aid: livechat:configuration-api name: LiveChat Configuration API description: >- Manage agents, groups, bots, tags, webhooks, properties, and other account configuration for a LiveChat organization. humanURL: https://platform.text.com/docs/management/configuration-api baseURL: https://api.livechatinc.com/v3.5/configuration tags: - Configuration - Agents - Webhooks - Bots properties: - type: Documentation url: https://platform.text.com/docs/management/configuration-api - aid: livechat:webhooks-and-rtm name: LiveChat Webhooks and RTM API description: >- Asynchronous event surfaces for LiveChat. HTTP webhooks registered through the Configuration API and the Agent Chat Real-Time Messaging (RTM) WebSocket API share the same event payloads (incoming_chat, incoming_event, chat_user_added, chat_user_removed, customer_updated, agent_*, bot_*, group_*, and more). humanURL: https://platform.text.com/docs/messaging/agent-chat-api baseURL: wss://api.livechatinc.com/v3.5/agent/rtm/ws tags: - Webhooks - Real-Time Messaging - WebSocket - Events properties: - type: Documentation url: https://platform.text.com/docs/messaging/agent-chat-api - type: AsyncAPI url: >- https://raw.githubusercontent.com/api-evangelist/livechat/refs/heads/main/openapi/livechat-asyncapi.yml - aid: livechat:reports-api name: LiveChat Reports API description: >- Retrieve reporting data for chats, agents, tags, and customer activity across the LiveChat organization. humanURL: https://platform.text.com/docs/data-reporting/reports-api baseURL: https://api.livechatinc.com/v3.5/reports tags: - Reporting - Analytics - Metrics properties: - type: Documentation url: https://platform.text.com/docs/data-reporting/reports-api - aid: livechat:livechat-chats-api name: LiveChat Chats API description: The Chats API from LiveChat — 12 operation(s) for chats. humanURL: https://platform.text.com/docs/messaging/agent-chat-api baseURL: https://api.livechatinc.com/v3.5/agent tags: - Chats properties: - type: OpenAPI url: openapi/livechat-chats-api-openapi.yml - aid: livechat:livechat-customers-api name: LiveChat Customers API description: The Customers API from LiveChat — 3 operation(s) for customers. humanURL: https://platform.text.com/docs/messaging/agent-chat-api baseURL: https://api.livechatinc.com/v3.5/agent tags: - Customers properties: - type: OpenAPI url: openapi/livechat-customers-api-openapi.yml - aid: livechat:livechat-events-api name: LiveChat Events API description: The Events API from LiveChat — 5 operation(s) for events. humanURL: https://platform.text.com/docs/messaging/agent-chat-api baseURL: https://api.livechatinc.com/v3.5/agent tags: - Events properties: - type: OpenAPI url: openapi/livechat-events-api-openapi.yml - aid: livechat:livechat-other-api name: LiveChat Other API description: The Other API from LiveChat — 3 operation(s) for other. humanURL: https://platform.text.com/docs/messaging/agent-chat-api baseURL: https://api.livechatinc.com/v3.5/agent tags: - Other properties: - type: OpenAPI url: openapi/livechat-other-api-openapi.yml - aid: livechat:livechat-properties-api name: LiveChat Properties API description: The Properties API from LiveChat — 6 operation(s) for properties. humanURL: https://platform.text.com/docs/messaging/agent-chat-api baseURL: https://api.livechatinc.com/v3.5/agent tags: - Properties properties: - type: OpenAPI url: openapi/livechat-properties-api-openapi.yml - aid: livechat:livechat-status-api name: LiveChat Status API description: The Status API from LiveChat — 2 operation(s) for status. humanURL: https://platform.text.com/docs/messaging/agent-chat-api baseURL: https://api.livechatinc.com/v3.5/agent tags: - Status properties: - type: OpenAPI url: openapi/livechat-status-api-openapi.yml - aid: livechat:livechat-threads-api name: LiveChat Threads API description: The Threads API from LiveChat — 4 operation(s) for threads. humanURL: https://platform.text.com/docs/messaging/agent-chat-api baseURL: https://api.livechatinc.com/v3.5/agent tags: - Threads properties: - type: OpenAPI url: openapi/livechat-threads-api-openapi.yml common: - type: AgenticAccess url: agentic-access/livechat-agentic-access.yml - type: DomainSecurity url: security/livechat-domain-security.yml - type: Authentication url: authentication/livechat-authentication.yml - type: LinkedIn url: https://www.linkedin.com/showcase/livechatcom - type: Website url: https://www.livechat.com - type: Documentation url: https://platform.text.com/docs - type: Console url: https://developers.livechat.com/console - type: GitHubOrganization url: https://github.com/livechat - type: Signup url: https://accounts.livechat.com/signup - type: Pricing url: https://www.livechat.com/pricing/ - url: https://www.livechat.com/success/ type: Blog maintainers: - FN: Kin Lane email: kin@apievangelist.com