slug: livechat
provider: LiveChat
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 1
edges:
- tag: Chats
  spec_file: livechat-chats-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.75
  evidence: POST /agent/action/start_chat  startChat  Start chat; POST /agent/action/transfer_chat  transferChat  Transfer
    chat; "List agents for transfer"
  reason: Operations let support agents start, resume, follow, transfer and deactivate live customer chats
    — inbound contact handling and routing within a customer service platform, i.e. Customer Inquiry Management.
    Some ambiguity with contact-centre operations.