openapi: 3.1.0
info:
  title: LiveChat Agent Chat Chats Events API
  description: REST endpoints (Text Platform v3.6 Agent Chat API) for agents to manage chats, send messages, transfer conversations, and update statuses. All actions are POST requests under /agent/action/{action} and authenticated with OAuth 2.x bearer tokens or Personal Access Tokens.
  version: v3.6
  contact:
    name: LiveChat / Text Platform
    url: https://platform.text.com/docs/messaging/agent-chat-api
servers:
- url: https://api.livechatinc.com/v3.6
  description: LiveChat Agent Chat API
security:
- bearerAuth: []
tags:
- name: Events
paths:
  /agent/action/send_event:
    post:
      tags:
      - Events
      summary: Send event
      description: Send a message or event in a chat.
      operationId: sendEvent
      responses:
        '200':
          description: Event sent.
  /agent/action/send_event_preview:
    post:
      tags:
      - Events
      summary: Send event preview
      description: Send an unsaved message preview.
      operationId: sendEventPreview
      responses:
        '200':
          description: Preview sent.
  /agent/action/upload_file:
    post:
      tags:
      - Events
      summary: Upload file
      description: Upload a file (max 10MB).
      operationId: uploadFile
      requestBody:
        required: true
        content:
          multipart/form-data:
            schema:
              type: object
              properties:
                file:
                  type: string
                  format: binary
      responses:
        '200':
          description: File uploaded.
  /agent/action/send_rich_message_postback:
    post:
      tags:
      - Events
      summary: Send rich message postback
      operationId: sendRichMessagePostback
      responses:
        '200':
          description: Postback sent.
  /agent/action/mark_events_as_seen:
    post:
      tags:
      - Events
      summary: Mark events as seen
      operationId: markEventsAsSeen
      responses:
        '200':
          description: Acknowledged.
components:
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: OAuth 2.x bearer token or Personal Access Token.