aid: lorikeet url: https://raw.githubusercontent.com/api-evangelist/lorikeet/refs/heads/main/apis.yml name: Lorikeet kind: company description: Lorikeet (Lorikeet CX) is an AI customer support agent built for complex and regulated businesses across chat, email, and voice. Rather than a single chatbot, it uses a workflow / "skills"-based orchestration layer that follows a company's standard operating procedures, calls into helpdesks (Zendesk, Intercom, Front) and internal systems through typed, no-code tools, and produces a per-step audit trail. Its programmatic surface centers on conversations, inbound and outbound webhooks / events, actions/tools, and knowledge ingestion, secured with scoped Bearer/API-key credentials. Full API reference is gated behind an access code, so endpoint detail below is modeled from Lorikeet's public integration and security materials and marked where unconfirmed. image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg tags: - AI - Customer Support - AI Agent - Support Automation - Workflows - Helpdesk created: '2026-07-01' modified: '2026-07-01' specificationVersion: '0.19' apis: - aid: lorikeet:lorikeet-conversations-api name: Lorikeet Conversations API tags: - Conversations - Support Tickets - AI Agent image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg humanURL: https://docs.lorikeetcx.ai/guides/quickstart baseURL: https://api.lorikeetcx.ai/v1 properties: - url: https://docs.lorikeetcx.ai/guides/quickstart type: Documentation - url: openapi/lorikeet-openapi.yml type: OpenAPI - url: collections/lorikeet.postman_collection.json type: PostmanCollection - url: collections/lorikeet.opencollection.json type: OpenCollection description: Programmatically create and continue conversations (support tickets) with the Lorikeet AI agent, post end-user and agent messages, and retrieve conversation state and resolution. Base URL and paths are modeled from Lorikeet's public materials; the authoritative reference is access-gated. - aid: lorikeet:lorikeet-messages-api name: Lorikeet Messages API tags: - Messages - Conversations - Chat image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg humanURL: https://docs.lorikeetcx.ai/guides/quickstart baseURL: https://api.lorikeetcx.ai/v1 properties: - url: https://docs.lorikeetcx.ai/guides/quickstart type: Documentation - url: openapi/lorikeet-openapi.yml type: OpenAPI - url: collections/lorikeet.postman_collection.json type: PostmanCollection - url: collections/lorikeet.opencollection.json type: OpenCollection description: Append and list messages within a conversation, carrying end-user input and the agent's replies. Messages are the unit that drives the workflow orchestration layer forward toward resolution or human handoff. - aid: lorikeet:lorikeet-webhooks-events-api name: Lorikeet Webhooks & Events API tags: - Webhooks - Events - HMAC image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg humanURL: https://www.lorikeetcx.ai/articles/ai-support-secure-api-webhook-integrations-2026 baseURL: https://api.lorikeetcx.ai/v1 properties: - url: https://www.lorikeetcx.ai/articles/ai-support-secure-api-webhook-integrations-2026 type: Documentation - url: openapi/lorikeet-openapi.yml type: OpenAPI - url: collections/lorikeet.postman_collection.json type: PostmanCollection - url: collections/lorikeet.opencollection.json type: OpenCollection description: Register and manage webhook subscriptions and receive Lorikeet events (conversation created, updated, resolved, escalated / handoff). Lorikeet supports inbound HMAC-signed webhooks that are cryptographically verified before the agent acts, and outbound async request/response callbacks so internal APIs are never exposed to the open internet. - aid: lorikeet:lorikeet-actions-tools-api name: Lorikeet Actions & Tools API tags: - Actions - Tools - Integrations image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg humanURL: https://www.lorikeetcx.ai/articles/ai-support-secure-api-webhook-integrations-2026 baseURL: https://api.lorikeetcx.ai/v1 properties: - url: https://www.lorikeetcx.ai/articles/ai-support-secure-api-webhook-integrations-2026 type: Documentation - url: openapi/lorikeet-openapi.yml type: OpenAPI - url: collections/lorikeet.postman_collection.json type: PostmanCollection - url: collections/lorikeet.opencollection.json type: OpenCollection description: Lorikeet's "tools" primitive - typed actions with defined inputs and outputs and optional JavaScript output transforms, built no-code in the UI - lets the agent call into your systems (via synchronous scoped-credential API, inbound webhook, or outbound async callback) and chain multiple typed actions across systems. This surface is configured primarily in the Lorikeet UI; any programmatic management is not publicly documented. - aid: lorikeet:lorikeet-knowledge-ingestion-api name: Lorikeet Knowledge Ingestion API tags: - Knowledge - Ingestion - Documents image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg humanURL: https://docs.lorikeetcx.ai/guides/quickstart baseURL: https://api.lorikeetcx.ai/v1 properties: - url: https://docs.lorikeetcx.ai/guides/quickstart type: Documentation - url: openapi/lorikeet-openapi.yml type: OpenAPI - url: collections/lorikeet.postman_collection.json type: PostmanCollection - url: collections/lorikeet.opencollection.json type: OpenCollection description: Ingest and manage the knowledge sources (help-center articles, documents, URLs) the agent draws on when following workflows. Public materials confirm knowledge is a first-class concept; the exact ingestion endpoints are access-gated and modeled here honestly rather than asserted as verified. common: - type: DomainSecurity url: security/lorikeet-domain-security.yml - type: Authentication url: authentication/lorikeet-authentication.yml - type: LinkedIn url: https://www.linkedin.com/company/lorikeetcx - type: Website url: https://lorikeet.ai - type: Documentation url: https://docs.lorikeetcx.ai/guides/quickstart - type: Plans url: plans/lorikeet-plans-pricing.yml - type: RateLimits url: rate-limits/lorikeet-rate-limits.yml - type: FinOps url: finops/lorikeet-finops.yml - url: https://www.lorikeetcx.ai/articles type: Blog maintainers: - FN: Kin Lane email: kin@apievangelist.com