slug: lorikeet provider: Lorikeet generated_by: planning/capability-mapping/scripts/classify_capabilities.py model: claude-opus-5 frame: - Software & Technology min_confidence: 0.7 capability_model: source: https://github.com/vincentmakes/turbo-ea-capabilities license: CC-BY-4.0 attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities, CC BY 4.0 notice: NOTICE edge_count: 2 edges: - tag: Conversations spec_file: lorikeet-conversations-api-openapi.yml capability_id: BC-430.10 capability_id_l1: BC-430 capability_name: Customer Inquiry Management confidence: 0.8 evidence: POST /conversations createConversation Create a conversation; schemas EndUser, ConversationStatus, Message — "an AI customer support agent for complex and regulated businesses" reason: Operations create, list and continue customer support conversations with end users for an AI support agent, i.e. handling inbound customer contacts through to resolution. Sub-capability choice between inquiry handling and self-service/chatbot is the residual ambiguity. - tag: Messages spec_file: lorikeet-messages-api-openapi.yml capability_id: BC-430.10 capability_id_l1: BC-430 capability_name: Customer Inquiry Management confidence: 0.75 evidence: GET /conversations/{conversation_id}/messages listMessages List messages; POST /conversations/{conversation_id}/messages createMessage Post a message reason: Message exchange inside a customer support conversation handled by the AI agent, i.e. inbound/outbound contact handling within customer service. Narrow surface but unambiguously part of the support interaction.