slug: lucidya-ltd
provider: Lucidya Ltd
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 5
edges:
- tag: Segments
  spec_file: lucidya-ltd-segments-api-openapi.yml
  capability_id: BC-420.20
  capability_id_l1: BC-420
  capability_name: Customer Segmentation Management
  confidence: 0.88
  evidence: GET /segments  getSegmentList  Paginated Segments List; PUT /segments/append_profiles  Append
    Profile(s) into Segment
  reason: Managing customer segments and their profile membership in the CDP is customer segmentation
    management.
- tag: CSAT Analytics
  spec_file: lucidya-ltd-csat-analytics-api-openapi.yml
  capability_id: BC-430.50
  capability_id_l1: BC-430
  capability_name: Customer Feedback Management
  confidence: 0.85
  evidence: '''Get CSAT Questions'', ''CSAT Response Counts'', ''CSAT Question Responses'', ''CSAT User
    Responses''; description ''CSAT survey analytics'''
  reason: Operations retrieve customer satisfaction survey questions and responses — squarely voice-of-customer/survey
    feedback management.
- tag: Profiles
  spec_file: lucidya-ltd-profiles-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.85
  evidence: GET /profiles  getProfileList  Get a list of all profiles; POST /profiles createProfile; "Reterive
    a specific customer profile data by profile_id"
  reason: CRUD over unified customer profiles in a Customer Data Platform is squarely customer data /
    golden-record management.
- tag: Profile Interactions
  spec_file: lucidya-ltd-profile-interactions-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.72
  evidence: POST /profiles/interactions  createInteractionProfile  Create interaction profile; "Customer
    Data Platform (CDP)" ... "leverage customer data insights and profiles"
  reason: CDP endpoints writing and reading interaction data attached to unified customer profiles — customer
    master/golden-record data management rather than any technical object.
- tag: Reference Data
  spec_file: lucidya-ltd-reference-data-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.7
  evidence: GET /analytics/agents  getAgents; GET /analytics/teams  getTeams; GET /analytics/routings  getRoutings;
    GET /analytics/slas  getSlas
  reason: Reference data for agents, teams, routing rules and SLAs in a service-analytics product is contact-centre
    operational master data, not a generic lookup table.