generated: '2026-08-13'
method: searched
source: https://docs.lucidya.com/docs/Social-Listening-api/unypk371jol78-versioning
name: Lucidya API Lifecycle
type: Lifecycle
summary: >-
  Lucidya runs a status page and a dated product-updates feed, and publishes a
  short versioning statement per API product. It publishes no deprecation policy,
  no sunset dates, no SLA, and emits no Deprecation or Sunset headers. Nothing in
  the 73 published operations is marked deprecated.
status_page:
  url: https://status.lucidya.com/
  platform: Atlassian Statuspage
  present: true
change_log:
  url: https://news.lucidya.com/
  present: true
  format: dated bilingual (English/Arabic) entries, paginated
  ref: ../changelog/lucidya-ltd-changelog.yml
versioning:
  scheme: none-in-path
  current: v1
  statement: >-
    "As of now, the current version of the Lucidya API is Version 1 (V1)." The
    version appears in neither the host nor the path — the documented v1 URLs are
    https://api.lucidya.com/monitors_list and https://api.lucidya.com/widgets.
  future_commitment: >-
    "We will provide ample notice and updated documentation with each new
    version." No notice period is quantified.
  docs:
    - https://docs.lucidya.com/docs/Social-Listening-api/unypk371jol78-versioning
    - https://docs.lucidya.com/docs/ai-api/kro5yfsksufes-versioning
    - https://docs.lucidya.com/docs/cdp-api/v4lqv90zhbnj0-versioning
    - https://docs.lucidya.com/docs/omnichannel-api/adbd8h1fk91yh-versioning
  spec_versions:
    - { api: Social Listening, openapi: 3.0.1, info_version: v1 }
    - { api: AI, openapi: 3.1.0, info_version: 0.1.0 }
    - { api: CDP, openapi: 3.0.0, info_version: 1.0.0 }
    - { api: OmniChannel, openapi: 3.0.0, info_version: 1.0.0 }
    - { api: OmniServe Analytics, openapi: 3.0.3, info_version: 1.0.0 }
  spec_version_note: >-
    Five specs, four different OpenAPI versions and three different info.version
    schemes (v1, 0.1.0, 1.0.0). The AI API — the newest and most agent-relevant
    surface — still declares itself 0.1.0.
deprecation:
  policy_url: null
  present: false
  headers:
    deprecation: false
    sunset: false
    rfc8594: false
  deprecated_operations: 0
  detail: >-
    No deprecation or sunset policy is published on any product page, and no
    operation across the five OpenAPI documents carries `deprecated: true`. No
    Deprecation or Sunset response header is documented or declared. A consumer
    has no published mechanism for learning that an endpoint is going away.
sla:
  url: null
  present: false
  notes: >-
    No uptime or response-time commitment is published. Availability commitments
    are referenced through the Trust Center (trust.lucidya.com), which gates full
    documents behind NDA.
credential_lifecycle:
  present: true
  detail: >-
    Lucidya does publish a lifecycle policy for credentials, which is unusual and
    worth crediting: an API key idle for 30 days is deactivated, and a key used
    continuously for 60 days expires. Both events trigger an email notice. Each
    account may hold at most 3 keys per API type.
  docs: https://docs.lucidya.com/docs/Social-Listening-api/sztlqqzqzmdb0-security-considerations
  ref: ../authentication/lucidya-ltd-authentication.yml
webhook_lifecycle:
  present: true
  detail: >-
    A webhook destination that returns no response for 15 days is paused by
    Lucidya.
  ref: ../asyncapi/lucidya-ltd-webhooks.yml
contract_freshness:
  source: Stoplight project branch commit timestamps (public API, fetched 2026-08-13)
  last_updated:
    - { api: OmniServe Analytics, updated: '2026-08-02' }
    - { api: OmniChannel, updated: '2026-07-26' }
    - { api: AI, updated: '2026-07-12' }
    - { api: Social Listening, updated: '2026-06-07' }
    - { api: Webhooks (docs only), updated: '2026-06-07' }
    - { api: CDP, updated: '2024-08-18' }
  observation: >-
    Four of six documentation projects were touched within the last two months.
    The CDP API is the outlier at roughly two years without a documentation
    update, while remaining the product with the richest write surface (create,
    update, segment membership) and the only one that handles personal data.
support:
  email: customer.support@lucidya.com
  help_center: https://help.lucidya.com/
  docs:
    - https://docs.lucidya.com/docs/Social-Listening-api/plsjnglhquahb-support
    - https://docs.lucidya.com/docs/ai-api/3rguyo5rc90ak-support