generated: '2026-08-13'
method: searched
source: https://www.lucidya.com/pricing/omniserve
name: Lucidya Plans & Pricing
type: Plans
summary: >-
  Lucidya publishes two product-line pricing pages. OmniServe carries real
  per-seat list prices and, unusually, tiers API access itself as a plan feature
  ("OmniServe limited APIs" vs "OmniServe full APIs"). Social Listening publishes
  a three-tier feature ladder with no prices — talk-to-sales only. No pricing is
  published for the AI, CDP or OmniChannel APIs as standalone products.
plan_count: 5
currency: USD
pricing_pages:
  - product: OmniServe
    url: https://www.lucidya.com/pricing/omniserve
    prices_published: true
  - product: Social Listening
    url: https://www.lucidya.com/pricing/social-listening
    prices_published: false
plans:
  - name: OmniServe Growth
    product: OmniServe
    price: 125
    currency: USD
    unit: per seat
    period: month
    billing: Bi-annual or annual invoicing
    minimum_seats: 6
    seat_ceiling: 20
    api_access: OmniServe limited APIs
    api_note: >-
      API access is itself a tiered feature. "Limited APIs" on Growth is not
      further defined on the pricing page, so which of the 18 OmniServe Analytics
      operations are reachable on this tier is not public.
    included:
      - Unified Inbox, Ticketing, Workflows, Survey, Social Publishing, Profiles (CDP)
      - Unlimited social channels and data
      - 150 replies (15-minute limit for X)
      - 800 replies (24-hour limit for X)
      - 12 months data retention
      - 50,000 survey responses
      - 100 AI Co-pilot suggestions / pooled credits per seat
      - 100 AI Agent conversations / pooled credits per seat
  - name: OmniServe Enterprise
    product: OmniServe
    price: 250
    currency: USD
    unit: per seat
    period: month
    billing: Annual or multi-year invoicing
    minimum_seats: 12
    seat_ceiling: null
    api_access: OmniServe full APIs
    included:
      - Unified Inbox, Ticketing, Workflows, Survey, Social Publishing, Profiles (CDP)
      - Unlimited social channels and data
      - 400 replies (15-minute limit for X)
      - 2,000 replies (24-hour limit for X)
      - 12 months data retention
      - 100,000 survey responses
      - 100 AI Co-pilot suggestions / pooled credits per seat
      - 100 AI Agent conversations / pooled credits per seat
  - name: Social Listening Basic
    product: Social Listening
    price: null
    currency: USD
    period: null
    billing: Talk to sales
    api_access: not stated
    positioning: For teams that need reliable brand monitoring.
    included:
      - Core monitoring across X, Facebook, Instagram, LinkedIn, YouTube
      - Flexible date picker, monitor filters, quick inspect
      - Alerts and dashboards, data export, conversation search
      - Limited keywords and public account monitoring
      - Select public reviews access
  - name: Social Listening Professional
    product: Social Listening
    price: null
    currency: USD
    period: null
    billing: Talk to sales
    most_popular: true
    api_access: not stated
    positioning: For marketing and PR teams that need a strategic edge.
    included:
      - Everything in Basic
      - Top trends on X, competitive benchmarking, deep-dive post analysis
      - Branded reports, bulk post actions, account lists
      - Full keyword and public account monitoring
      - Full public reviews access across select platforms
  - name: Social Listening Enterprise
    product: Social Listening
    price: null
    currency: USD
    period: null
    billing: Talk to sales
    api_access: not stated
    positioning: For organizations that need intelligence & data control.
    included:
      - Everything in Professional
      - Live dashboards, historical data access, deep insights for advanced analytics
      - Full access to 21+ review platforms (Google Maps, App Store, Play Store, and regional MENA platforms including HungerStation and Zomato)
      - Managed account OAuth integrations (TikTok, X, Meta)
add_ons:
  - name: Monthly data quota
    price: 8
    currency: USD
    unit: per 1,000 additional posts per seat
  - name: AI Agent conversations
    price: 100
    currency: USD
    unit: per 500 additional conversations
  - name: AI Co-pilot actions
    price: 10
    currency: USD
    unit: per 200 extra suggestions per seat
free_tier:
  present: false
trial:
  present: false
  note: >-
    No self-serve free trial is published; the site's calls to action are
    "Request a demo" and "Talk to sales".
api_pricing:
  metered: false
  note: >-
    API calls are not separately metered or priced. API reach is a plan feature
    on OmniServe (limited vs full) and unstated on Social Listening. There is no
    published price for the AI API, CDP API or OmniChannel API on their own, and
    the AI API additionally requires the CXM Core product before a key can be
    issued. Rate limits are described as plan-dependent but no plan-to-limit
    mapping is published, so a buyer cannot determine their actual API ceiling
    before signing.
cross_links:
  rate_limits: ../rate-limits/lucidya-ltd-rate-limits.yml
  authentication: ../authentication/lucidya-ltd-authentication.yml