# MasterControl

> MasterControl builds cloud quality management (QMS) and manufacturing execution (MES) software
> for regulated industries — pharmaceutical, biotechnology, medical device, CRO/CDMO, and food and
> beverage manufacturers. The platform covers document control, training, CAPA, change control,
> audit, supplier quality, electronic batch records and production records, and is built to support
> FDA 21 CFR Part 11, EU MDR, GDPR and HIPAA obligations. This file is generated by API Evangelist
> from public sources; MasterControl does not publish an llms.txt of its own.

## API surface

MasterControl exposes RESTful APIs for two product lines through a separately licensed **API
Toolkit**:

- **Qx (Quality Excellence) RESTful API** — create, modify, get and delete quality-system data.
- **Mx (Manufacturing Excellence) RESTful API** — create, modify, get and delete manufacturing and
  production-record data.

The APIs are used to integrate MasterControl with ERP, CRM, MES, PDM and document repositories.
MasterControl also offers Integration Services built on the API Toolkit and MuleSoft iPaaS.

**Access is gated.** A site must purchase an API license before the API Toolkit can be used, and
the API reference is served as a Swagger UI from the customer's own tenant path on a regional
service host (`https://mx.<region>.svc.mastercontrol.com/<company>/swagger-ui/index.html`) rather
than from a public developer portal. There is no anonymous OpenAPI, GraphQL SDL, MCP server, A2A
agent card, first-party SDK, or public Postman collection.

## APIs

- [MasterControl API Toolkit](https://www.mastercontrol.com/solutions/toolkit/): the licensed API
  product covering the Qx and Mx RESTful APIs.
- [Application Integration Services](https://www.mastercontrol.com/solutions/integration-services/):
  MasterControl's integration practice built on the API Toolkit.
- [Integration Services](https://www.mastercontrol.com/services/integration/): prebuilt APIs,
  connectors and templates delivered with MuleSoft iPaaS.

## Docs

- [MasterControl online help](https://currentcloud.onlinehelp.mastercontrol.com/): the product
  documentation host. NOTE: this host currently returns HTTP 200 with an identical JPEG image for
  every path, including /robots.txt, regardless of user-agent — it is not machine-readable.
- [Customer support portal](https://support.mastercontrol.com/support?id=customer_login): ServiceNow
  portal, requires a customer login.

## Company

- [MasterControl](https://www.mastercontrol.com/)
- [Insights](https://www.mastercontrol.com/insights/)
- [Resource center](https://www.mastercontrol.com/resource-center/)
- [Pricing](https://www.mastercontrol.com/pricing/)
- [Request a demo](https://www.mastercontrol.com/demo/)
- [Partners](https://www.mastercontrol.com/partners/)

## Trust, compliance and legal

- [AI Trust Center](https://www.mastercontrol.com/ai-trust-center/) — certified against ISO 9001,
  ISO 27001, ISO 27017, ISO 27701 and ISO 42001; platform adheres to 21 CFR Part 11, EU MDR, GDPR
  and HIPAA where applicable.
- [Legal index](https://www.mastercontrol.com/legal/)
- [Terms of Service](https://www.mastercontrol.com/legal/terms/)
- [Privacy Policy](https://www.mastercontrol.com/privacy/)
- [SaaS Service Level Terms](https://www.mastercontrol.com/legal/sla/) — 99.95% availability target
  measured over rolling three-month periods.
- [Acceptable Use Policy](https://www.mastercontrol.com/legal/acceptable-use-policy/)

## API Evangelist artifacts

- conformance/mastercontrol-conformance.yml — standards and regulations MasterControl publishes.
- lifecycle/mastercontrol-lifecycle.yml — SLA, maintenance windows, support response objectives.
- security/mastercontrol-domain-security.yml — probed TLS, HSTS, DNSSEC, SPF, DMARC.
- security/mastercontrol-trust-center.yml — the AI Trust Center and its named certifications.
- well-known/mastercontrol-well-known.yml — the full .well-known and spec-path probe record.