specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Maven AGI
providerId: maven-agi
created: '2026-07-01'
modified: '2026-07-01'
reconciled: false
tags:
- AI
- Agents
- Customer Support
- Customer Experience
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of Maven AGI spend. Maven AGI is an enterprise platform whose
  commercials are quoted by sales, commonly as outcome-based pricing tied to
  successful resolutions or as an enterprise agreement. Cost drivers include
  resolved conversations, conversation and message volume across channels,
  and the scope of integrations and support. Public per-unit rates are not
  published, so allocation and unit-economics work depends on the negotiated
  agreement plus usage read from the Analytics API.
notes: >-
  No published price list. Meters below describe cost-relevant usage
  dimensions for internal FinOps tracking, not billed public rates.
sources:
- https://www.mavenagi.com
- https://docs.mavenagi.com
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Maven AGI
serviceCategory: AI and Machine Learning
billingModel:
  pricingCategory: Committed / Outcome-Based
  billingFrequency: Contract
  billingCurrency: USD
  chargeCategories:
  - Usage
  - Purchase
  - Commitment
focusColumns:
  ServiceName: Maven AGI Platform
  ServiceCategory: AI and Machine Learning
  ProviderName: Maven AGI
  PublisherName: Maven AGI
  InvoiceIssuerName: Maven AGI
  BillingCurrency: USD
  ChargeCategory: Usage
  PricingCategory: Committed
meters:
- name: resolutions
  description: Successful conversation resolutions, the primary outcome-based cost driver.
  unit: resolutions
  aggregation: sum
  dimensions:
  - organization
  - agent
  - channel
- name: conversations
  description: Conversations handled across chat, email, voice, and SMS channels.
  unit: conversations
  aggregation: sum
  dimensions:
  - organization
  - agent
  - channel
- name: messages
  description: Inbound and outbound messages exchanged within conversations.
  unit: messages
  aggregation: sum
  dimensions:
  - organization
  - agent
- name: action_invocations
  description: Actions invoked by agents against external business systems.
  unit: invocations
  aggregation: sum
  dimensions:
  - organization
  - agent
  - action
principles:
- name: Visibility
  description: Use the Analytics API (conversation, event, and feedback tables) to see volume and resolution rates by agent and channel.
- name: Allocation
  description: Scope apps by App ID and requests by X-Organization-Id / X-Agent-Id to map usage to teams and cost centers.
- name: Optimization
  description: Improve knowledge and actions to raise self-service resolution and reduce escalations that drive cost.
- name: Accountability
  description: Assign owners per agent/channel and review resolution and deflection against the negotiated commitment.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com