slug: microsoft-dynamics-365-sales
provider: Microsoft Dynamics 365 Sales
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 5
edges:
- tag: Opportunities
  spec_file: microsoft-dynamics-365-sales-opportunities-api-openapi.yml
  capability_id: BC-410.30
  capability_id_l1: BC-410
  capability_name: Opportunity & Pipeline Management
  confidence: 0.9
  evidence: '"GET /opportunities opportunities_list Query opportunities" / "Update an opportunity"'
  reason: Opportunity record lifecycle in a sales CRM is squarely opportunity and pipeline management.
- tag: Leads
  spec_file: microsoft-dynamics-365-sales-leads-api-openapi.yml
  capability_id: BC-410.30
  capability_id_l1: BC-410
  capability_name: Opportunity & Pipeline Management
  confidence: 0.85
  evidence: '"POST /leads leads_create Create a lead"; vendor "CRM application for managing leads, opportunities"'
  reason: Full CRUD on CRM lead records is lead lifecycle management within sales pipeline.
- tag: Quotes
  spec_file: microsoft-dynamics-365-sales-quotes-api-openapi.yml
  capability_id: BC-410.40
  capability_id_l1: BC-410
  capability_name: Quote & Configuration Management
  confidence: 0.8
  evidence: '"POST /quotes quotes_create Create a quote"'
  reason: Creation and query of sales quote records corresponds to quote management in the lead-to-order
    flow.
- tag: Contacts
  spec_file: microsoft-dynamics-365-sales-contacts-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.75
  evidence: '"GET /contacts contacts_list Query contacts" / "Create a contact"'
  reason: CRUD over CRM contact records maintains the customer/person master data in the CRM, i.e. customer
    data management.
- tag: Accounts
  spec_file: microsoft-dynamics-365-sales-accounts-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.7
  evidence: '"POST /accounts accounts_create Create an account" with schemas AccountCollection, Account
    in a CRM for "accounts, contacts, leads, opportunities"'
  reason: CRUD over CRM account (customer organisation) records is customer master data maintenance; could
    alternatively be read as key account management, hence moderate confidence.