specification: API Commons Plans
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/Plans
provider: Microsoft Dynamics 365
providerId: microsoft-dynamics-365
created: '2026-05-04'
# Provenance stamped 2026-08-11: this artifact was written by the API Evangelist
# bulk sweep dated 2026-05-04, not harvested from the provider. See roadmap#35.
method: generated
modified: '2026-05-05'
reconciled: true
tags:
  - Business Applications
  - Cloud
  - CRM
  - Enterprise
  - ERP
  - Microsoft
description: Microsoft Dynamics 365 is the cloud business-applications portfolio — Sales,
  Customer Service, Field Service, Finance, Supply Chain Management, Commerce, Project
  Operations, Business Central, Customer Insights (Data + Journeys), and Human Resources.
  All apps are licensed per-user-per-month with annual commitment, except tenant-priced
  platforms (Customer Insights). The qualifying-offer attach model lets users pay full price
  on the first app and a reduced 'attach' rate on subsequent apps. Copilot for Sales / for
  Service is included in the higher-tier SKUs at no extra cost. Storage is split into
  Dataverse capacity (database GB, file GB, log GB) sold per tenant.
sources:
  - https://www.microsoft.com/dynamics-365/pricing
  - https://learn.microsoft.com/en-us/dynamics365/get-started/licensing-overview
  - https://learn.microsoft.com/en-us/power-platform/admin/capacity-storage
plans:
  - id: microsoft-dynamics-365-sales-pro
    name: Sales Professional
    type: subscription
    description: SMB sales force automation. Lead/opp/account management.
    entries:
      - label: Per user per month
        name: sales_pro_seat
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$65 per user per month'
        userMultiplied: true
    elements:
      - name: Lead/opportunity management
      - name: 5,000 records
  - id: microsoft-dynamics-365-sales-enterprise
    name: Sales Enterprise
    type: subscription
    description: Full enterprise sales with embedded Copilot. Qualifying offer attach price
      $20 when added to a qualifying first app.
    entries:
      - label: Per user per month
        name: sales_ent_seat
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$105 per user per month'
        userMultiplied: true
      - label: Attach price
        name: sales_ent_attach
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$20 per user per month'
        userMultiplied: true
    elements:
      - name: Forecasting
      - name: Embedded Copilot for Sales
      - name: Sales accelerator
  - id: microsoft-dynamics-365-sales-premium
    name: Sales Premium
    type: subscription
    description: Sales Enterprise + Sales Insights + Conversation Intelligence.
    entries:
      - label: Per user per month
        name: sales_premium_seat
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$150 per user per month'
        userMultiplied: true
    elements:
      - name: Conversation Intelligence
      - name: Predictive scoring
  - id: microsoft-dynamics-365-customer-service-pro
    name: Customer Service Professional
    type: subscription
    description: Case + knowledge for SMB.
    entries:
      - label: Per user per month
        name: cs_pro_seat
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$50 per user per month'
        userMultiplied: true
    elements:
      - name: Case management
      - name: Knowledge base
  - id: microsoft-dynamics-365-customer-service-enterprise
    name: Customer Service Enterprise
    type: subscription
    description: Omnichannel-ready, SLA enforcement, embedded Copilot for Service.
    entries:
      - label: Per user per month
        name: cs_ent_seat
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$105 per user per month'
        userMultiplied: true
      - label: Attach price
        name: cs_ent_attach
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$20 per user per month'
        userMultiplied: true
    elements:
      - name: Routing & SLAs
      - name: Customer Voice
      - name: Embedded Copilot for Service
  - id: microsoft-dynamics-365-contact-center
    name: Contact Center
    type: subscription
    description: Standalone Copilot-first contact center. Adds voice / digital channels and
      inbound IVR; per-user / per-IVR-minute hybrid metering.
    entries:
      - label: Per user per month
        name: contact_center_seat
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$110 per user per month'
        userMultiplied: true
      - label: Voice channel — inbound IVR minute
        name: contact_center_ivr_minute
        type: metered
        metric: minute
        limit: -1
        timeFrame: usage
        geo: global
        unit: 1
        price: see vendor pricing — per-minute meter
        userMultiplied: false
    elements:
      - name: Voice / chat / SMS / WhatsApp / email channels
      - name: Embedded AI / Copilot
      - name: BYO CRM
  - id: microsoft-dynamics-365-field-service
    name: Field Service
    type: subscription
    description: Resource scheduling, mobile field tech, IoT integration.
    entries:
      - label: Per user per month
        name: fs_seat
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$105 per user per month'
        userMultiplied: true
      - label: Attach price
        name: fs_attach
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$20 per user per month'
        userMultiplied: true
    elements:
      - name: Resource scheduling
      - name: Mobile app
      - name: IoT integration
  - id: microsoft-dynamics-365-project-operations
    name: Project Operations
    type: subscription
    description: Project-based services — sales-to-finance, scheduling, time/expense.
    entries:
      - label: Per user per month
        name: po_seat
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$120 per user per month'
        userMultiplied: true
      - label: Attach price
        name: po_attach
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$30 per user per month'
        userMultiplied: true
    elements:
      - name: Project planning
      - name: Time / expense
      - name: Project accounting
  - id: microsoft-dynamics-365-finance
    name: Finance
    type: subscription
    description: Enterprise financial management.
    entries:
      - label: Per user per month
        name: finance_seat
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$210 per user per month'
        userMultiplied: true
      - label: Attach price
        name: finance_attach
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$30 per user per month'
        userMultiplied: true
    elements:
      - name: GL / AP / AR / fixed assets
      - name: Multi-entity / multi-currency
  - id: microsoft-dynamics-365-supply-chain
    name: Supply Chain Management
    type: subscription
    description: Inventory, warehousing, manufacturing, demand planning.
    entries:
      - label: Per user per month
        name: scm_seat
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$210 per user per month'
        userMultiplied: true
      - label: Attach price
        name: scm_attach
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$30 per user per month'
        userMultiplied: true
    elements:
      - name: Warehouse management
      - name: Manufacturing scheduling
      - name: Demand forecasting
  - id: microsoft-dynamics-365-commerce
    name: Commerce
    type: subscription
    description: Unified omnichannel retail commerce.
    entries:
      - label: Per user per month
        name: commerce_seat
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$180 per user per month'
        userMultiplied: true
      - label: Attach price
        name: commerce_attach
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$30 per user per month'
        userMultiplied: true
    elements:
      - name: POS / e-commerce / call center
      - name: Personalized engagement
      - name: Inventory management
  - id: microsoft-dynamics-365-human-resources
    name: Human Resources
    type: subscription
    description: Core HR / employee data / leave / benefits.
    entries:
      - label: Per user per month
        name: hr_seat
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$120 per user per month'
        userMultiplied: true
      - label: Attach price
        name: hr_attach
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$30 per user per month'
        userMultiplied: true
    elements:
      - name: Employee profile
      - name: Leave / absence
      - name: Benefits administration
  - id: microsoft-dynamics-365-business-central-essentials
    name: Business Central Essentials
    type: subscription
    description: SMB ERP core.
    entries:
      - label: Per user per month
        name: bc_essentials_seat
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$70 per user per month'
        userMultiplied: true
    elements:
      - name: Financials
      - name: Sales & purchasing
      - name: Inventory & projects
  - id: microsoft-dynamics-365-business-central-premium
    name: Business Central Premium
    type: subscription
    description: Essentials + Service Management + Manufacturing.
    entries:
      - label: Per user per month
        name: bc_premium_seat
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$100 per user per month'
        userMultiplied: true
    elements:
      - name: Manufacturing
      - name: Service management
  - id: microsoft-dynamics-365-business-central-team-members
    name: Business Central Team Members
    type: subscription
    description: Light/read access for occasional users.
    entries:
      - label: Per user per month
        name: bc_team_seat
        type: subscription
        metric: user-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$8 per user per month'
        userMultiplied: true
    elements:
      - name: Read-mostly access
      - name: Approve workflows
  - id: microsoft-dynamics-365-customer-insights-data
    name: Customer Insights — Data
    type: subscription
    description: Customer Data Platform; tenant-priced base + profile add-ons.
    entries:
      - label: Per tenant per month — base
        name: ci_data_base
        type: subscription
        metric: tenant-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$1,500 per tenant per month'
        userMultiplied: false
      - label: Add-on profile capacity
        name: ci_data_addon
        type: metered
        metric: 100K-profiles
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: see vendor pricing
        userMultiplied: false
    elements:
      - name: Customer Data Platform
      - name: Predictive churn / lifetime value
  - id: microsoft-dynamics-365-customer-insights-journeys
    name: Customer Insights — Journeys
    type: subscription
    description: Real-time marketing automation; tenant-priced base + interacted-people scaling.
    entries:
      - label: Per tenant per month — base
        name: ci_journeys_base
        type: subscription
        metric: tenant-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$1,500 per tenant per month'
        userMultiplied: false
      - label: Interacted People (per 10K)
        name: ci_journeys_interacted
        type: metered
        metric: 10K-people
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: see vendor pricing — banded
        userMultiplied: false
    elements:
      - name: Multi-channel journeys
      - name: AI-driven content suggestions
  - id: microsoft-dynamics-365-storage
    name: Dataverse Capacity (Tenant-level)
    type: usage-based
    description: Database / File / Log capacity that backs Dynamics 365 apps. Tenants get a
      base 10 GB DB + 20 GB file + 2 GB log included; add-on capacity sold separately.
    entries:
      - label: Database capacity (per GB per month)
        name: db_gb_month
        type: metered
        metric: GB-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$40 per GB per month'
        userMultiplied: false
      - label: File capacity (per GB per month)
        name: file_gb_month
        type: metered
        metric: GB-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$2 per GB per month'
        userMultiplied: false
      - label: Log capacity (per GB per month)
        name: log_gb_month
        type: metered
        metric: GB-month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '$10 per GB per month'
        userMultiplied: false
    elements:
      - name: Dataverse-backed
      - name: Counts toward tenant cap
  - id: microsoft-dynamics-365-enterprise
    name: Enterprise / Volume Licensing
    type: enterprise
    description: Negotiated rates via EA / MCA / CSP. Bundled with M365 / Power Platform ELAs.
    entries:
      - label: Negotiated rate
        name: ea_negotiated
        type: subscription
        metric: contract
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: custom
        userMultiplied: false
    elements:
      - name: Volume tiering
      - name: Bundled M365 / Power Platform
      - name: Dedicated technical account management
maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com
    url: https://www.microsoft.com/dynamics-365
x-canonical:
  generated: '2026-10-08'
  vocabulary: all/0-working/economics/plans-canonical.yml
  models:
  - metered
  - subscription
  units:
  - compute
  - data
  - negotiated
  - seat
  plans:
  - name: Sales Professional
    access: other
    model: subscription
    model_how: stated
    units:
    - seat
    periods:
    - month
  - name: Sales Enterprise
    access: other
    model: subscription
    model_how: stated
    units:
    - seat
    periods:
    - month
  - name: Sales Premium
    access: other
    model: subscription
    model_how: stated
    units:
    - seat
    periods:
    - month
  - name: Customer Service Professional
    access: other
    model: subscription
    model_how: stated
    units:
    - seat
    periods:
    - month
  - name: Customer Service Enterprise
    access: other
    model: subscription
    model_how: stated
    units:
    - seat
    periods:
    - month
  - name: Contact Center
    access: other
    model: subscription
    model_how: stated
    units:
    - compute
    - seat
    periods:
    - month
    - per-use
  - name: Field Service
    access: other
    model: subscription
    model_how: stated
    units:
    - seat
    periods:
    - month
  - name: Project Operations
    access: other
    model: subscription
    model_how: stated
    units:
    - seat
    periods:
    - month
  - name: Finance
    access: other
    model: subscription
    model_how: stated
    units:
    - seat
    periods:
    - month
  - name: Supply Chain Management
    access: other
    model: subscription
    model_how: stated
    units:
    - seat
    periods:
    - month
  - name: Commerce
    access: other
    model: subscription
    model_how: stated
    units:
    - seat
    periods:
    - month
  - name: Human Resources
    access: other
    model: subscription
    model_how: stated
    units:
    - seat
    periods:
    - month
  - name: Business Central Essentials
    access: other
    model: subscription
    model_how: stated
    units:
    - seat
    periods:
    - month
  - name: Business Central Premium
    access: other
    model: subscription
    model_how: stated
    units:
    - seat
    periods:
    - month
  - name: Business Central Team Members
    access: other
    model: subscription
    model_how: stated
    units:
    - seat
    periods:
    - month
  - name: Customer Insights — Data
    access: other
    model: subscription
    model_how: stated
    units:
    - other
    periods:
    - month
  - name: Customer Insights — Journeys
    access: other
    model: subscription
    model_how: stated
    units:
    - other
    periods:
    - month
  - name: Dataverse Capacity (Tenant-level)
    access: other
    model: metered
    model_how: stated
    units:
    - data
    periods:
    - month
  - name: Enterprise / Volume Licensing
    access: enterprise
    model: subscription
    model_how: derived
    units:
    - negotiated
    periods:
    - month