generated: '2026-08-14'
method: searched
source: https://www.mindtickle.com/service-level-agreement/
name: Mindtickle API lifecycle, SLA and status
description: >-
  Mindtickle publishes a customer-facing Service Level Agreement with a 99.9%
  monthly uptime commitment, a service-credit schedule, an RTO of 12 hours and
  an RPO of 1 hour, plus an Atlassian Statuspage with a machine-readable
  summary endpoint. It publishes no API versioning policy, no deprecation
  policy, and no changelog or release-notes page reachable from the public site.

versioning:
  scheme: uri-path
  current: v2.0
  evidence: >-
    REST resource paths carry a version segment - services/data/v2.0/mtobjects/...
    - so the API is URI-path versioned in practice. Mindtickle publishes no
    versioning policy document stating support windows or how versions retire.
  docs: null
  policy_published: false

deprecation:
  policy_url: null
  policy_published: false
  sunset_header: unknown
  deprecation_header: unknown
  note: >-
    No deprecation or sunset policy is published on any public Mindtickle page,
    and RFC 8594 Sunset/Deprecation header support could not be observed because
    every api.mindtickle.com path returns 400 without credentials. Recorded as
    absent, not as false - this is a gap the provider can close with one page.

sla:
  url: https://www.mindtickle.com/service-level-agreement/
  alias_url: https://www.mindtickle.com/sla/
  uptime_target: '99.9%'
  measurement_window: calendar month
  scope: >-
    Applies per Agreement (per account), not per user. "Unavailable" means all
    Mindtickle applications - admin site, learning site, mobile apps - have no
    external connectivity for all of a customer's users.
  rto_hours: 12
  rpo_hours: 1
  service_credits:
  - uptime_range: 99.1% to 99.8%
    credit: '1%'
  - uptime_range: 95.1% to 99.0%
    credit: '10%'
  - uptime_range: 90.1% to 95.0%
    credit: '20%'
  - uptime_range: less than 90.0%
    credit: '30%'
  claim_window_days: 60
  minimum_credit_usd: 100
  claim_contact: [help@mindtickle.com, support@mindtickle.com]

status_page: https://status.mindtickle.com/
status_page_details:
  provider: Atlassian Statuspage
  page_id: h6plrmmlt7nh
  machine_readable: https://status.mindtickle.com/api/v2/summary.json
  api_status: 200
  uptime_history: https://status.mindtickle.com/uptime
  note: >-
    The Statuspage REST API (v2) is served anonymously - summary.json, status.json,
    components.json, incidents.json and scheduled-maintenances.json - which makes
    Mindtickle's operational state machine-readable even though its API contract
    is not.

changelog:
  published: false
  note: >-
    /changelog/, /release-notes/, /whats-new/ and /product-updates/ all return
    the site's soft-404 page. Product release notes live in help.mindtickle.com,
    which 302s to an admin-console login.

deprecated_operations: []

evidence:
- url: https://www.mindtickle.com/service-level-agreement/
  status: 200
- url: https://status.mindtickle.com/
  status: 200
- url: https://status.mindtickle.com/api/v2/summary.json
  status: 200
- url: https://www.mindtickle.com/changelog/
  status: 200
  note: soft-404, title "Mindtickle | 404"