slug: missive
provider: Missive
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 2
edges:
- tag: Contacts
  spec_file: missive-contacts-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.8
  evidence: POST /contacts createContact Create Contact(s)
  reason: Full CRUD over contact records with ContactInfo/ContactMembership schemas — this is contact/customer
    data record management.
- tag: Conversations
  spec_file: missive-conversations-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.7
  evidence: GET /conversations/{id}/messages listConversationMessages; POST /conversations/{id}/merge
    mergeConversations
  reason: Missive is a team inbox unifying email, SMS, WhatsApp and live chat; conversation threads with
    merge are inbound contact handling — customer inquiry management. Some ambiguity as it is also generic
    team collaboration.