specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: MyFatoorah
providerId: myfatoorah
created: '2026-07-12'
modified: '2026-07-12'
reconciled: false
tags:
- Payments
- Payment Gateway
- KNET
- mada
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of MyFatoorah spend. MyFatoorah is a payment aggregator, so the
  cost model is not API-usage billing but per-transaction processing fees deducted
  from settlements. The dominant, and often only, cost is the processing fee taken
  on each successful collection, which varies by payment method (KNET, mada,
  Benefit, Meeza, OmanNet, Visa, Mastercard, Amex, Apple Pay, Google Pay, STC Pay)
  and by country (Kuwait, Saudi Arabia, UAE, Qatar, Egypt, Bahrain, Oman, Jordan).
  Refunds may return or retain the service charge depending on the
  ServiceChargeOnCustomer flag, and marketplace flows split fees across suppliers.
  There is no charge for the REST API itself.
notes: >-
  Per-method, per-country rates are not reconciled here and are set in each
  merchant's agreement (negotiable by volume). Representative public figures cite
  ~2% KNET and ~3.5% international cards in Kuwait. Model your effective take rate
  from your own settlement reports, not from list rates.
sources:
- https://myfatoorah.com/
- https://docs.myfatoorah.com/docs/get-started
- https://docs.myfatoorah.com/docs/make-refund
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: MyFatoorah
serviceCategory: Payments and Financial Services
billingModel:
  pricingCategory: Usage-Based
  billingFrequency: Per-Transaction (netted at settlement)
  billingCurrency: Multi-currency (KWD, SAR, AED, QAR, EGP, BHD, OMR, JOD)
  chargeCategories:
  - Usage
  - Adjustment
focusColumns:
  ServiceName: MyFatoorah Payment Gateway
  ServiceCategory: Payments and Financial Services
  ProviderName: MyFatoorah
  PublisherName: MyFatoorah
  InvoiceIssuerName: MyFatoorah
  BillingCurrency: Multi-currency
  ChargeCategory: Usage
  PricingCategory: Usage-Based
meters:
- name: transaction_fee
  description: Processing fee taken on each successful collection, by payment method and country.
  unit: transaction
  aggregation: sum
  dimensions:
  - country
  - payment_method
  - currency
- name: refund_service_charge
  description: Service charge behavior on refunds, governed by the ServiceChargeOnCustomer flag.
  unit: transaction
  aggregation: sum
  dimensions:
  - country
  - payment_method
- name: supplier_commission
  description: Marketplace commission apportioned across suppliers on split settlements.
  unit: transaction
  aggregation: sum
  dimensions:
  - supplier
  - payment_method
principles:
- name: Visibility
  description: Track effective take rate per country and payment method from settlement/webhook data rather than list rates.
- name: Allocation
  description: Tag transactions by country, method, and supplier so processing fees map to products and cost centers.
- name: Optimization
  description: Route customers toward lower-fee local schemes (KNET, mada, Benefit) where suitable, and negotiate volume rates.
- name: Accountability
  description: Reconcile monthly settlements against expected fees; review refund service-charge handling per policy.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com