specification: FinOps Framework
specificationVersion: '1.0'
provider: Narvar
providerId: narvar
created: '2026-06-12'
modified: '2026-06-12'
description: >
  Narvar is an enterprise SaaS platform with custom pricing based on shipment volume,
  module selection, and implementation scope. There is no self-serve pricing or
  consumption-based public billing. All cost management is negotiated contractually.
billingModel: subscription
focusColumns:
  - BilledCost
  - BillingPeriodStart
  - BillingPeriodEnd
  - ServiceName
  - ResourceType
  - UsageQuantity
  - UsageUnit
meters:
  - name: Shipment Volume
    unit: shipments/year
    description: Annual number of shipments processed through Narvar APIs, primary driver of contract cost.
    billable: true
  - name: API Calls
    unit: requests/month
    description: Total API requests made to Narvar Order, Shipment, and Returns endpoints.
    billable: false
    notes: Included in enterprise subscription; not metered separately in public documentation.
  - name: Module Licenses
    unit: modules
    description: Number of product modules licensed (Promise, Secure, Track, Notify, Assist, Shield).
    billable: true
principles:
  - name: Visibility
    description: >
      Track shipment volumes and API call volumes via internal logging or Narvar Hub
      analytics dashboard. Monitor usage against contracted thresholds to anticipate
      renewal negotiations.
    actions:
      - Monitor monthly shipment throughput via Order API telemetry.
      - Review Narvar Hub dashboard for post-purchase engagement metrics.
      - Export billing invoices and reconcile against contracted annual rates.
  - name: Optimization
    description: >
      Optimize costs by right-sizing module licenses to active use cases, consolidating
      carrier integrations to those with highest shipment volume, and negotiating volume
      tiers at renewal based on actual annual shipment counts.
    actions:
      - Audit which Narvar modules (Promise, Notify, Shield, etc.) are actively generating ROI.
      - Negotiate volume tier pricing at contract renewal using actual annual shipment data.
      - Evaluate self-service returns automation to reduce customer support costs offset against platform fees.
      - Compare total cost of ownership against alternatives (AfterShip, ParcelLab, Outvio).