specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Neon One
providerId: neonone
created: '2026-07-03'
modified: '2026-07-03'
reconciled: false
tags:
- Nonprofit
- CRM
- Fundraising
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of Neon One spend. Neon CRM is billed as a per-organization
  software subscription (Essentials/Impact/Empower) priced against the
  nonprofit's annual revenue, with optional Memberships, Volunteers, and
  Events add-on modules each billed as a percentage surcharge on the base
  subscription. The Neon CRM API v2 and its webhooks are bundled into every
  subscription tier at no separate metered charge - API usage itself does not
  generate incremental Neon invoice line items. Payment processing (donations,
  memberships, store orders processed through Neon's integrated payment
  gateway) is billed separately as processing fees on transaction volume, not
  covered by this document.
notes: >-
  Exact revenue-tier thresholds are not published; verify current pricing with
  a Neon One sales representative. This document covers CRM subscription and
  add-on module spend only, not third-party payment processor fees.
sources:
- https://neonone.com/solutions/neon-crm-overview/neon-crm-pricing/
- https://neonone.com/resources/blog/nonprofit-crm-pricing-neo/
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Neon One
serviceCategory: SaaS - Nonprofit CRM and Fundraising
billingModel:
  pricingCategory: Subscription
  billingFrequency: Monthly
  billingCurrency: USD
  chargeCategories:
  - Purchase
  - Usage
  - Adjustment
focusColumns:
  ServiceName: Neon CRM
  ServiceCategory: SaaS - Nonprofit CRM and Fundraising
  ProviderName: Neon One
  PublisherName: Neon One
  InvoiceIssuerName: Neon One
  BillingCurrency: USD
  ChargeCategory: Purchase
  PricingCategory: Subscription
meters:
- name: base_subscription
  description: Monthly Essentials/Impact/Empower subscription fee, scaled to
    the organization's annual revenue tier.
  unit: months
  aggregation: sum
  dimensions:
  - organization
  - plan_tier
- name: addon_module_surcharge
  description: Percentage surcharge on the base subscription for the
    Memberships (+10%), Volunteers (+10%), or Events (+20%) add-on modules.
  unit: percent
  aggregation: sum
  dimensions:
  - organization
  - module
- name: api_usage
  description: Neon CRM API v2 requests and webhook deliveries - included in
    subscription, not separately metered or billed.
  unit: requests
  aggregation: sum
  dimensions:
  - organization
  - endpoint
principles:
- name: Visibility
  description: Track which add-on modules (Memberships, Volunteers, Events)
    are active per organization, since each adds a recurring percentage
    surcharge rather than a flat fee.
- name: Allocation
  description: Map the single Neon CRM subscription to the development,
    fundraising, membership, and events teams that consume it, since one
    invoice covers all API-driven integrations.
- name: Optimization
  description: Right-size the plan tier to actual annual revenue at renewal,
    and disable unused add-on modules to avoid paying their percentage
    surcharge.
- name: Accountability
  description: Assign a subscription owner to review the annual revenue-tier
    true-up and add-on module usage before each contract renewal.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com