aid: netomi
name: Netomi
description: 'Netomi (founded 2016 as msg.ai) is an enterprise agentic AI platform
  for customer experience. Its "Agentic OS for CX" orchestrates a network of AI agents
  across chat, email, telephony, social, search, MCP and API channels, layering a governance
  tier (topic and policy guardrails, prompt security, response validation) over a task-planning
  orchestration agent and specialised knowledge-retrieval, action, personalisation and
  sentiment agents, with RAG/Graph-RAG retrieval, reinforcement-learning feedback and
  AI observability. Netomi ships first-party mobile Chat SDKs for iOS (Swift Package
  Manager, plus the deprecated NetomiChatSDK CocoaPod), Android (com.netomi.chat:chat-widget-android
  on Maven Central) and React Native (@netomi.com/netomi-chat-react-native on npm),
  all backed by the api.netomi.com service with optional JWT-authenticated sessions,
  guest sessions, custom API headers and a bidirectional SDK event bus. The platform
  runs in US, EU and Singapore production regions and publishes SOC 2 Type II, ISO 27001,
  PCI DSS, HIPAA, GDPR, CCPA and PDPA compliance posture. The Agentic Studio console
  and the developer documentation portal are gated behind an enterprise account, but a
  live, unlinked OpenAPI 3.1.0 contract for the AgentDesk REST API — 56 paths, 67
  operations, 103 schemas, covering the conversation engine, NLU prediction, query
  analysis, conversation history, per-bot rate-limit configuration, visitor
  authorization and sixteen inbound channel webhooks (Zendesk, Zoho, Salesforce,
  Freshdesk, Gladly, Helpshift, Sprinklr, Sunshine Conversations, Facebook, Twitter,
  Google Assistant, Firebase) — is served publicly at
  https://api.netomi.com/v3/api-docs with Swagger UI at
  https://api.netomi.com/swagger-ui.html.'
image: https://www.netomi.com/apple-touch-icon.png
url: https://raw.githubusercontent.com/api-evangelist/netomi/refs/heads/main/apis.yml
x-type: company
x-source: harvest:secondary-market
specificationVersion: '0.20'
created: '2026-08-01'
modified: '2026-08-01'
tags:
- Company
- Artificial Intelligence
- Agentic AI
- Customer Experience
- Customer Service
- Customer Support
- Conversational AI
- Chatbots
- Chat
- Voice
- Telephony
- SDKs
- Mobile
apis:
- name: Netomi Platform API
  description: The Netomi backend service that fronts the Agentic OS for CX. It backs
    the first-party mobile Chat SDKs (session establishment, message exchange, rich
    media, file attachments, forms, live agent handoff, push notification registration)
    and exposes per-partner inbound webhook endpoints used by helpdesk integrations
    such as Gladly at /v1/{partner}/webhook. Sessions are either guest (anonymous,
    SDK-managed) or JWT-authenticated with a reauthorization flow. Access is provisioned
    per enterprise account with a bot reference ID and a region environment. A live
    OpenAPI 3.1.0 description (AgentDesk REST API — 56 paths, 67 operations, 103
    schemas) is served at /v3/api-docs with Swagger UI at /swagger-ui.html, though it
    is not linked from any Netomi documentation and declares no securitySchemes,
    summaries, descriptions, examples or non-200 responses.
  humanURL: https://api.netomi.com/swagger-ui.html
  baseURL: https://api.netomi.com
  tags:
  - artificial-intelligence
  - customer-service
  - chat
  - conversational-ai
  - webhooks
  properties:
  - type: OpenAPI
    url: openapi/netomi-agentdesk-openapi.json
  - type: APIReference
    url: https://api.netomi.com/swagger-ui.html
  - type: Overlay
    url: overlays/netomi-agentdesk-overlay.yaml
  - type: DataModel
    url: data-model/netomi-data-model.yml
  - type: Authentication
    url: authentication/netomi-authentication.yml
  - type: ErrorCatalog
    url: errors/netomi-error-codes.yml
  - type: Webhooks
    url: asyncapi/netomi-events.yml
  - type: Conventions
    url: conventions/netomi-conventions.yml
  - type: AgentSkill
    url: skills/_index.yml
  - type: Documentation
    url: https://github.com/msgai/netomi-chat-ios
- name: Netomi Status API
  description: Public machine-readable status feed for the Netomi platform, served by
    Atlassian Statuspage at status.netomi.com. Exposes the standard Statuspage v2 JSON
    surface (summary, status, components, incidents, scheduled maintenances) plus Atom
    and RSS incident-history feeds, covering the US Production, EU Production and SG
    Production component groups (Netomi Chat Interface, Netomi Integration Recipes,
    Agentic Studio, Topic Prediction, Generative AI Prediction, Telephony, and the
    US Cloud / US Cloud2 / EU Cloud / SG Cloud infrastructure components).
  humanURL: https://status.netomi.com
  baseURL: https://status.netomi.com/api/v2
  tags:
  - status
  - monitoring
  - uptime
  properties:
  - type: StatusPage
    url: https://status.netomi.com
  - type: Lifecycle
    url: lifecycle/netomi-lifecycle.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: AgenticAccess
  url: agentic-access/netomi-agentic-access.yml
- type: TrustCenter
  url: security/netomi-trust-center.yml
- type: Website
  url: https://www.netomi.com/
- type: Documentation
  url: https://github.com/msgai/netomi-chat-ios
- type: GettingStarted
  url: https://github.com/msgai/netomi-chat-ios#-quick-start
- type: DeveloperPortal
  url: https://docs.netomi.com/
- type: Support
  url: https://support.netomi.com/hc/en-us
- type: GitHubOrganization
  url: https://github.com/msgai
- type: Login
  url: https://studio.netomi.com
- type: SignUp
  url: https://www.netomi.com/request-demo
- type: TermsOfService
  url: https://www.netomi.com/terms-of-use
- type: PrivacyPolicy
  url: https://www.netomi.com/privacy-policy
- type: Compliance
  url: https://www.netomi.com/governance
- type: StatusPage
  url: https://status.netomi.com
- type: SDKs
  url: packages/netomi-packages.yml
- type: Packages
  url: packages/netomi-packages.yml
- type: Components
  url: components/netomi-components.yml
- type: Authentication
  url: authentication/netomi-authentication.yml
- type: Conventions
  url: conventions/netomi-conventions.yml
- type: ErrorCatalog
  url: errors/netomi-error-codes.yml
- type: Lifecycle
  url: lifecycle/netomi-lifecycle.yml
- type: Deprecation
  url: https://github.com/msgai/netomi-chat-ios/blob/main/docs/installation.md#cocoapods-sunset-timeline
- type: ChangeLog
  url: changelog/netomi-changelog.yml
- type: Sandbox
  url: sandbox/netomi-sandbox.yml
- type: Conformance
  url: conformance/netomi-conformance.yml
- type: Webhooks
  url: asyncapi/netomi-events.yml
- type: DomainSecurity
  url: security/netomi-domain-security.yml
- type: WellKnown
  url: well-known/netomi-well-known.yml
- type: LLMsTxt
  url: llms/netomi-llms.txt
- type: OpenAPI
  url: openapi/netomi-agentdesk-openapi.json
- type: APIReference
  url: https://api.netomi.com/swagger-ui.html
- type: Overlay
  url: overlays/netomi-agentdesk-overlay.yaml
- type: DataModel
  url: data-model/netomi-data-model.yml
- type: AgentSkill
  url: skills/_index.yml
x-enrichment:
  date: '2026-08-01'
  status: enriched
  artifacts_added: 21
  pass: local-v1