slug: netomi
provider: Netomi
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 1
edges:
- tag: zen-desk-chat-rest-controller
  spec_file: netomi-zen-desk-chat-rest-controller-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.7
  evidence: POST /v1/zendesk-chat/response  getStructuredResponse; POST /v1/zendesk-chat/publish-social  publishToSocialOutbound;
    ConversationResponse
  reason: 'Netomi''s AI agent conversation surface integrated with Zendesk chat: it generates and publishes
    conversational responses to inbound customer contacts, i.e. customer inquiry handling. Some ambiguity
    as several operations are activate/deactivate bot plumbing.'