# Netomi

> Enterprise agentic AI platform for customer experience. Netomi's "Agentic OS for CX"
> orchestrates a network of AI agents across chat, email, telephony, social, search,
> MCP and API channels, with a governance layer (topic and policy guardrails, prompt
> security, response validation) over a task-planning orchestration agent. Founded 2016
> as msg.ai. Its public developer surface is the first-party Mobile Chat SDK for iOS,
> Android and React Native, backed by api.netomi.com. The Agentic Studio console and
> the developer documentation portal are gated behind an enterprise account, but a
> live OpenAPI 3.1.0 contract for the AgentDesk REST API is served publicly and
> unlinked at https://api.netomi.com/v3/api-docs (Swagger UI at /swagger-ui.html).

Generated by the API Evangelist enrichment pipeline on 2026-08-01 from apis.yml and the
artifacts in this repository. Netomi does not publish its own llms.txt.
Note: docs.netomi.site is an unrelated project of the same name (a zero-knowledge
payment network on an unmodified GitBook template) and is NOT a Netomi Inc. property.

## APIs

- [Netomi Platform API — AgentDesk REST API](https://api.netomi.com/swagger-ui.html):
  Backend service fronting the Agentic OS for CX. OpenAPI 3.1.0 at
  https://api.netomi.com/v3/api-docs — 56 paths, 67 operations, 103 schemas. Covers the
  asynchronous conversation engine (POST /v2/messages then GET /v2/messages?requestId),
  conversation history, NLU intent prediction, query analysis, bulk test utterances,
  per-bot rate-limit configuration (/v1/rate-limit), visitor authorization
  (/v1/authorize/visitors), platform status (/v1/platform/status) and sixteen inbound
  channel webhooks (Gladly, Zendesk, Zoho, Salesforce, Freshdesk, Helpshift, Sprinklr,
  Sunshine Conversations, Facebook, Twitter, Google Assistant, Firebase, AgentDesk,
  SingTel, generic). Base URL https://api.netomi.com. Guest or JWT-authenticated
  sessions. The spec declares no securitySchemes and only 200 responses.
- [Netomi Status API](https://status.netomi.com): Atlassian Statuspage v2 JSON surface
  at https://status.netomi.com/api/v2 (summary, status, components, incidents,
  scheduled maintenances) plus Atom and RSS incident-history feeds.

## SDKs

- [iOS Chat SDK (Swift Package Manager)](https://github.com/msgai/netomi-chat-ios): 1.29.2, recommended path
- [NetomiChatSDK (CocoaPods)](https://cocoapods.org/pods/NetomiChatSDK): 1.29.2, DEPRECATED — no new versions after 2026-10-01
- [Android Chat SDK](https://central.sonatype.com/artifact/com.netomi.chat/chat-widget-android): com.netomi.chat:chat-widget-android 1.26.0
- [React Native wrapper](https://www.npmjs.com/package/@netomi.com/netomi-chat-react-native): @netomi.com/netomi-chat-react-native 1.7.0

## Docs

- [iOS SDK documentation](https://github.com/msgai/netomi-chat-ios/tree/main/docs): installation, usage, theming, push, events and auth, security, troubleshooting
- [Android SDK documentation](https://github.com/msgai/netomi-chat-android-app/tree/main/docs)
- [Quick start](https://github.com/msgai/netomi-chat-ios#-quick-start)
- [Events & authentication](https://github.com/msgai/netomi-chat-ios/blob/main/docs/events-and-auth.md)
- [CocoaPods sunset timeline](https://github.com/msgai/netomi-chat-ios/blob/main/docs/installation.md#cocoapods-sunset-timeline)
- [Developer portal (login required)](https://docs.netomi.com/)
- [Help center](https://support.netomi.com/hc/en-us)
- [GitHub organization](https://github.com/msgai)

## Platform

- [Platform overview](https://www.netomi.com/platform-overview)
- [Architecture](https://www.netomi.com/architecture)
- [Agentic Studio](https://www.netomi.com/agentic-studio) — console at https://studio.netomi.com
- [Governance & compliance](https://www.netomi.com/governance): SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, GDPR, CCPA, PDPA
- [Status](https://status.netomi.com)
- [Terms of use](https://www.netomi.com/terms-of-use) · [MSA](https://www.netomi.com/msa) · [Privacy policy](https://www.netomi.com/privacy-policy)

## API Evangelist artifacts

- openapi/netomi-agentdesk-openapi.json — the live AgentDesk OpenAPI 3.1.0, saved verbatim
- overlays/netomi-agentdesk-overlay.yaml — our annotations and the https server correction
- data-model/netomi-data-model.yml — entity graph derived from the 103 component schemas
- skills/ — three packaged agent skills grounded in real operationIds
- mcp/netomi-mcp.yml — CANDIDATE tool list only; Netomi hosts no MCP server
- agentic-access/netomi-agentic-access.yml — recommended x-agentic-access contracts for all 67 operations
- packages/netomi-packages.yml — first-party SDK distribution across npm, CocoaPods, Maven Central and SPM
- authentication/netomi-authentication.yml — JWT session model, botRefId tenant id, custom API headers
- conventions/netomi-conventions.yml — cross-cutting semantics; no idempotency contract published
- errors/netomi-error-codes.yml — vendor error envelope observed on api.netomi.com plus the SDK error surface
- asyncapi/netomi-events.yml — inbound webhook endpoint and the bidirectional SDK event bus
- lifecycle/netomi-lifecycle.yml — SDK version trains, CocoaPods sunset, status page and regions
- changelog/netomi-changelog.yml — dated SDK release history
- components/netomi-components.yml — embedded chat interface, theming API, initial menu
- sandbox/netomi-sandbox.yml — QA/Development environments and debug tooling
- conformance/netomi-conformance.yml — standards posture and published compliance claims
- security/netomi-domain-security.yml — TLS, HSTS, DNSSEC, CAA, SPF, DMARC probe
- security/netomi-trust-center.yml — governance page and certification set
- well-known/netomi-well-known.yml — /.well-known probe results (none published)

## Not published

- No GraphQL or gRPC contract on any Netomi host
- No OpenAPI security schemes, operation summaries, descriptions, examples or non-200 responses
- No AsyncAPI document
- No hosted MCP server endpoint (MCP is named as a supported channel but no URL is public)
- No A2A Agent Card at /.well-known/agent-card.json or /.well-known/agent.json
- No /.well-known/ discovery documents, no security.txt, no bug bounty
- No public pricing, no self-serve signup, no public sandbox credentials