slug: nfon
provider: Nfon
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 5
edges:
- tag: Tenants
  spec_file: nfon-tenants-api-openapi.yml
  capability_id: BC-4230.10
  capability_id_l1: BC-4230
  capability_name: Tenant Provisioning & Lifecycle
  confidence: 0.85
  evidence: POST /tenants 'Create tenant'; PUT /tenants/{tenant}/lock 'Lock tenant'; DELETE /tenants/{tenant}/purge
    'Purge tenant'; PUT /tenants/{tenant}/stop-trial-period
  reason: Creation, locking, trial termination and purging of tenants in a multi-tenant cloud platform
    is squarely tenant provisioning and lifecycle.
- tag: Customer IVR
  spec_file: nfon-customer-ivr-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.72
  evidence: POST /tenants/{participantExternalIdentifier}/targets/ivr-services/{serviceNumber}/key-assignments;
    available-general-announcements; IVRServiceRequest
  reason: Interactive voice response services with announcements, keypad key assignments and timeout destinations
    — automated inbound call routing, a core contact-centre telephony capability.
  recovered_from: sweep-20260829T005356Z-edges.json
- tag: Customer Queues
  spec_file: nfon-customer-queues-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.72
  evidence: GET .../queue-services/available-music-on-hold-announcements; POST .../queue-services/{serviceNumber}/members;
    QueueMemberRequest
  reason: Call queue services with agent members, music-on-hold and general announcements, rejection and
    timeout destinations — this is inbound call queuing for a contact centre, plainly contact-centre/telephony
    operations.
  recovered_from: sweep-20260829T005356Z-edges.json
- tag: Customer DIDs
  spec_file: nfon-customer-dids-api-openapi.yml
  capability_id: BC-2640.30
  capability_id_l1: BC-2640
  capability_name: Numbering Resource Management
  confidence: 0.7
  evidence: GET /tenants/{participantExternalIdentifier}/dids, GET/PUT /dids/{didNumber}/destination,
    GET /dids/available-destinations
  reason: Manages the tenant's inventory of DID telephone numbers and assigns each number to a destination
    — stewardship and assignment of numbering resources to services.
- tag: licenses
  spec_file: nfon-licenses-api-openapi.yml
  capability_id: BC-4240
  capability_id_l1: BC-4240
  capability_name: Subscription Lifecycle Management
  confidence: 0.7
  evidence: POST /tenants/{tenant}/licenses/assign 'Assign licenses to users or extensions'; GET /tenants/{tenant}/licenses/usage
    'Get license usage for a tenant'
  reason: Creation, assignment, unassignment and usage tracking of per-tenant seat licences is subscription
    entitlement lifecycle; L2 left null because the operations straddle provisioning, modification and
    entitlement resolution.