name: Nicereply Plans and Pricing
description: Pricing plans for Nicereply customer satisfaction survey platform covering CSAT, CES, and NPS surveys.
url: https://www.nicereply.com/pricing
plans:
  - name: Starter
    description: Entry-level plan for small teams getting started with customer satisfaction surveys.
    price: 79
    unit: month
    currency: USD
    billing:
      - monthly
      - annually
    annualPrice: 59
    annualUnit: month
    annualCurrency: USD
    features:
      - CSAT, CES, and NPS surveys
      - 100 responses per month
      - 3 user seats
      - Unlimited active surveys
      - Multiple distribution channels (email, pop-up, link surveys)
      - Feedback analytics
      - Custom survey design
      - Integration support (Zendesk, Front, Helpscout, Pipedrive, and others)
    limits:
      responses: 100
      seats: 3
  - name: Essential
    description: For growing teams needing more responses and user seats.
    price: 149
    unit: month
    currency: USD
    billing:
      - monthly
      - annually
    annualPrice: 119
    annualUnit: month
    annualCurrency: USD
    features:
      - CSAT, CES, and NPS surveys
      - 250 responses per month
      - 10 user seats
      - Unlimited active surveys
      - Multiple distribution channels (email, pop-up, link surveys)
      - Feedback analytics
      - Custom survey design
      - Integration support (Zendesk, Front, Helpscout, Pipedrive, and others)
    limits:
      responses: 250
      seats: 10
  - name: Growth
    description: For scaling teams with high survey volume requirements.
    price: 299
    unit: month
    currency: USD
    billing:
      - monthly
      - annually
    annualPrice: 239
    annualUnit: month
    annualCurrency: USD
    features:
      - CSAT, CES, and NPS surveys
      - 1000 responses per month
      - 25 user seats
      - Unlimited active surveys
      - Multiple distribution channels (email, pop-up, link surveys)
      - Feedback analytics
      - Custom survey design
      - Integration support (Zendesk, Front, Helpscout, Pipedrive, and others)
    limits:
      responses: 1000
      seats: 25
  - name: Business
    description: For large teams with high volume and extended seat requirements.
    price: 449
    unit: month
    currency: USD
    billing:
      - monthly
      - annually
    annualPrice: 359
    annualUnit: month
    annualCurrency: USD
    features:
      - CSAT, CES, and NPS surveys
      - 2500 responses per month
      - 50 user seats
      - Unlimited active surveys
      - Multiple distribution channels (email, pop-up, link surveys)
      - Feedback analytics
      - Custom survey design
      - Integration support (Zendesk, Front, Helpscout, Pipedrive, and others)
    limits:
      responses: 2500
      seats: 50
  - name: Enterprise
    description: Custom plan for large organizations with specific requirements.
    price: custom
    unit: month
    currency: USD
    billing:
      - annually
    features:
      - CSAT, CES, and NPS surveys
      - Custom response limits
      - Custom user seats
      - Unlimited active surveys
      - Multiple distribution channels (email, pop-up, link surveys)
      - Feedback analytics
      - Custom survey design
      - Integration support (Zendesk, Front, Helpscout, Pipedrive, and others)
      - Dedicated support
notes:
  - 14-day free trial available, no credit card required
  - 30-day money back guarantee
  - Annual billing provides approximately 20% discount
  - Plans automatically upgrade if response or user limits are exceeded
  - All integrations available on all plans; no feature gating by plan tier
  - Contact sales for custom response limits or additional seats