specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Nookal
providerId: nookal
created: '2026-07-12'
modified: '2026-07-12'
reconciled: false
tags:
- Practice Management
- Allied Health
- SaaS
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of Nookal spend. Nookal is a per-practitioner monthly SaaS
  subscription: the dominant cost is the number of active practitioner seats
  times the plan rate (Essentials, Professional, or Enterprise), billed monthly.
  API access is not a separately metered product - it is a feature gated to the
  Professional and Enterprise tiers, so the API carries no per-call invoice line
  of its own. Variable, usage-metered costs sit alongside the seat fee: SMS
  messaging (from around 10 cents per message), Medicare claiming (around 30 cents
  per successful claim), and optional add-ons (AI + Voice, Patient Portal, Single
  Sign-On, Secure Messaging) billed per licence, location, or user. This model is
  modeled honestly from the public pricing page and is not reconciled against a
  Nookal invoice or FOCUS export.
notes: >-
  Per-unit rates and add-on prices were read from the Nookal pricing page on
  2026-07-12 and may change; verify during reconciliation. Nookal does not publish
  a FOCUS-formatted billing export, so the meters below are modeled cost drivers,
  not columns from an actual invoice. The API's cost is entirely indirect - it is
  the price of holding a Professional-or-above seat - so integration spend is
  governed by seat count and by the usage-metered SMS/Medicare/add-on lines the
  integration triggers.
sources:
- https://www.nookal.com/pricing
- https://www.nookal.com/features
- https://api.nookal.com/developers
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Nookal
serviceCategory: Practice Management Software
billingModel:
  pricingCategory: Subscription-Based
  billingFrequency: Monthly
  billingCurrency: AUD
  chargeCategories:
  - Purchase
  - Usage
focusColumns:
  ServiceName: Nookal Practice Management
  ServiceCategory: Practice Management Software
  ProviderName: Nookal
  PublisherName: Nookal
  InvoiceIssuerName: Nookal
  BillingCurrency: AUD
  ChargeCategory: Purchase
  PricingCategory: Subscription-Based
meters:
- name: practitioner_seats
  description: Active practitioner seats billed per month at the plan rate; the primary Nookal cost driver.
  unit: seats
  aggregation: sum
  dimensions:
  - account
  - plan
  - location
- name: sms_messages
  description: SMS reminders and two-way messages, metered per message on top of the seat fee.
  unit: messages
  aggregation: sum
  dimensions:
  - account
  - location
- name: medicare_claims
  description: Medicare / bulk-billing claims submitted, metered per successful claim.
  unit: claims
  aggregation: sum
  dimensions:
  - account
  - location
- name: addons
  description: Optional add-ons (AI + Voice, Patient Portal, SSO, Secure Messaging) billed per licence, location, or user.
  unit: licences
  aggregation: sum
  dimensions:
  - account
  - addon
principles:
- name: Visibility
  description: Track active practitioner seats per plan and location, plus usage-metered SMS and Medicare lines, to see the full monthly Nookal cost.
- name: Allocation
  description: Map seats, add-ons, and per-location usage to clinics or cost centers; the API's cost is the Professional-or-above seat it rides on.
- name: Optimization
  description: Right-size the plan tier to the features actually used, deactivate unused practitioner seats promptly, and batch SMS/Medicare-triggering automation to control the metered lines your integration drives.
- name: Accountability
  description: Assign an owner per clinic account to review the monthly seat count, add-ons, and usage-metered charges against budget.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com