generated: '2026-08-14'
method: searched
source: https://api-docs.observe.ai/
sources:
- https://status.observe.ai/
- https://api-docs.observe.ai/#tag/CallsReportVsInteractions
- openapi/observeai-reporting-apis-openapi.yml
versioning:
  scheme: uri-path
  current: v1
  concurrent:
  - v1
  - v2
  docs: https://api-docs.observe.ai/
  note: >-
    /v2 exists only for the Interactions surface, carrying the Summarization AI
    (GenAI summaries) variant introduced 22-Jul-2024. It is a parallel product
    surface, not a successor version — /v1/data/reports/interactions remains
    current alongside it.
deprecation:
  policy_url: https://api-docs.observe.ai/#tag/CallsReportVsInteractions
  policy_published: true
  policy_note: >-
    Observe.AI has published a real, dated deprecation with a migration guide:
    the Calls Report API (POST
    https://api.observe.ai/v1/reports/accounts/{account_name}/data, HTTP Basic
    auth, synchronous, PDF-documented) was deprecated with a stated deprecation
    date of 31-Dec-2022 and clients were directed to the asynchronous
    OAuth-2.0-based Interactions API. The notice includes a field-by-field
    old-to-new mapping table. Basic Auth for all APIs was retired on the same
    date.
  sunset_header: false
  deprecation_header: false
  rfc8594: false
  header_note: >-
    No Sunset or Deprecation response headers (RFC 8594) are documented or
    present in the OpenAPI; deprecation is communicated in prose and via the CSM.
  deprecated_surfaces:
  - name: Calls Report API
    endpoint: https://api.observe.ai/v1/reports/accounts/{account_name}/data
    auth: Basic
    deprecation_date: '2022-12-31'
    replacement: POST /v1/data/reports/interactions (Interactions API)
  - name: HTTP Basic authentication
    deprecation_date: '2022-12-31'
    replacement: OAuth 2.0 App Credentials flow
deprecated_operations: []
deprecated_operations_note: >-
  No operation in the published OpenAPI carries `deprecated: true`; the deprecated
  Calls Report API was removed from the spec rather than marked.
status_page: https://status.observe.ai/
status_page_provider: Atlassian Statuspage
components:
- AI Agents
- AI Copilot
- Conversation Intelligence
instances:
- Standard
- Restricted (US)
- EU
sla:
  url: null
  uptime_target: null
  note: >-
    No public SLA document is served. https://www.observe.ai/service-level-agreement
    returns 404 and the terms page at https://www.observe.ai/terms returns HTTP
    401 (Webflow page password). SLA terms appear to be contractual only.
support:
  contact: help@observe.ai
  portal: https://help.observe.ai/
  escalation: Customer Success Manager (CSM)
  note: >-
    Credential provisioning, base-URL assignment and deprecation notices all
    route through the CSM rather than a self-serve developer portal.