generated: '2026-10-07'
method: searched
source: https://docs.octen.ai/resources/sla.md; https://docs.octen.ai/resources/changelog.md; openapi/octen-ai-openapi.yml
versioning:
  scheme: 'mixed: search/extract/embedding endpoints are unversioned paths, Model Gateway, Deep Research and generation endpoints carry a /v1 prefix'
  policy: null
  note: No versioning policy page is published; the changelog is dated, not versioned
deprecation:
  policy: null
  headers: null
  deprecated_operations: []
  note: No deprecation policy, Sunset or Deprecation headers are documented; the OpenAPI marks no operation deprecated
status_page: https://status.octen.ai
sla:
  url: https://docs.octen.ai/resources/sla
  uptime: Monthly Uptime Percentage of at least 99.9%
  downtime_definition: five or more consecutive minutes with HTTP 5xx exceeding 5% of total requests
  credits:
  - uptime: 99.0% - < 99.9%
    credit: 10% of monthly subscription fees
  - uptime: < 99.0%
    credit: 25% of monthly subscription fees
  exclusions:
  - Pay-as-you-go API calls are not subject to SLA commitments or Service Credits
  - Enterprise customers with a separate SLA are governed by that agreement
changelog: https://docs.octen.ai/resources/changelog