slug: olark
provider: Olark
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 1
edges:
- tag: Chat
  spec_file: olark-chat-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.7
  evidence: POST /chat/sendMessageToVisitor api.chat.sendMessageToVisitor; POST /chat/setOperatorGroup;
    api.chat.onBeginConversation
  reason: Operations drive a live-chat conversation between an operator and a website visitor, including
    routing to an operator group — inbound contact handling and routing, i.e. customer inquiry management.
    Confidence tempered because it is a widget-control JS surface rather than a case-management system.