generated: '2026-08-13'
method: searched
source: >-
  https://ontraport.com/pricing and
  https://ontraport.com/support/My-account/grandfathered-account-pricing
description: >-
  Ontraport sells four named self-serve subscription tiers — Basic, Plus, Pro and Enterprise
  — plus a Custom level. The tier NAMES and the trial terms are published; the current
  PRICES are not machine-readable. ontraport.com/pricing renders its whole price table
  client-side from
  app.ontraport.com/js/ontraport/opt_assets/libraries/OptAccountPackageManager, whose
  server-rendered HTML contains only "$70" template placeholders — no plan price appears in
  the delivered document. The one price table Ontraport does publish as static HTML is the
  grandfathered reference for accounts created before 2022-06-30, recorded verbatim below
  and clearly labelled as legacy. No API-specific plan exists: the 180 req/min rate limit is
  account-scoped and identical on every tier, and increases are handled case-by-case by
  support rather than by purchasing a tier.
plan_count: 5
currency: USD
api_pricing: none
api_pricing_note: >-
  The API is included in every plan at no extra charge and carries no metered call cost. The
  only API-adjacent limit is the shared 180 requests/minute account budget documented at
  https://api.ontraport.com/doc/#rate-limiting.
trial:
  offered: true
  length_days: 14
  credit_card_required: false
  terms: >-
    "All plans start with a 14-day free trial. No credit card required to sign up." Upgrade
    happens inside the platform before the trial ends; no action is needed to avoid a charge.
billing:
  periods:
  - monthly
  - annual
  annual_discount: >-
    Annual subscriptions are a one-year commitment with two months free.
  refund: Full refund available within the first 30 days after signing up.
  cancellation: Self-serve from inside the account at any time.

plans:
- name: Basic
  price: null
  price_published: false
  note: >-
    Tier name confirmed on https://ontraport.com/pricing and in the account package manager
    library. Current price is rendered client-side and is not present in the served HTML.
- name: Plus
  price: null
  price_published: false
- name: Pro
  price: null
  price_published: false
- name: Enterprise
  price: null
  price_published: false
  features_marketed:
  - High-volume email
  - VIP support + onboarding
  - Done-for-you services
  - Dedicated infrastructure
- name: Custom
  price: null
  price_published: false
  note: Contact-sales tier; appears in the grandfathered table and in enterprise marketing.

sales_gate:
  present: true
  detail: >-
    The pricing page routes to "Talk to sales" and a discovery call for plan selection.
    Prices exist and are shown to a browser, but no static document on the site states them.

grandfathered_pricing:
  applies_to: accounts created on or before 2022-06-30 that have not since been upgraded
  effective: '2023-06-15'
  source: https://ontraport.com/support/My-account/grandfathered-account-pricing
  published_as: static HTML table
  note: >-
    Recorded because it is the only Ontraport price table this pipeline can read. These are
    LEGACY prices and must not be presented as current pricing.
  tiers:
  - name: Basic
    monthly: 99
    annual: 990
    contacts: 1000
    users: 1
    emails: unlimited
  - name: Plus
    monthly: 179
    annual: 1790
    contacts: 2500
    users: 2
    emails: unlimited
  - name: Pro
    monthly: 359
    annual: 3590
    contacts: 10000
    users: 3
    emails: unlimited
  - name: Enterprise
    monthly: 599
    annual: 5990
    contacts: 20000
    users: 5
    emails: 200000
  - name: Custom
    monthly: null
    annual: null
    contacts: up to 5,000,000
    users: custom
    emails: custom
  overages:
    additional_contacts: $99/mo per 100,000
    additional_emails: $99/mo per 100,000
    additional_users: $47/mo per user
    auto_upgrade: >-
      Exceeding the contact limit auto-upgrades Basic to Plus, Plus to Pro and Pro to
      Enterprise; above Enterprise the account automatically buys a $99/mo 100k contact
      package. Exceeding the email allowance auto-purchases $99 for 100k additional sends
      for the billing period.
    bulk_email_addon: 500,000 email sends for $399/month (Enterprise and above)
  limits_noted:
  - Custom object records with an email field count toward the contact limit.
  - Pro accounts without a Dynamic CMS plan are limited to 25 rollup fields; Enterprise and Team to 50.

evidence:
- url: https://ontraport.com/pricing
  status: 200
  finding: >-
    Tier names, trial terms, annual discount and refund policy present; no price figure in
    the served HTML (only "$08", "$2", "$4" fragments unrelated to plan pricing).
- url: https://app.ontraport.com/js/ontraport/opt_assets/libraries/OptAccountPackageManager/dist/opt_account_package_manager_lib.js
  status: 200
  finding: >-
    Contains the plan keys basic / plus / pro / enterprise and the price-text template, whose
    placeholder value is "$70" for every tier. Prices are fetched or injected at runtime.
- url: https://ontraport.com/support/My-account/grandfathered-account-pricing
  status: 200
  finding: Full static price and quota table for legacy plans, effective 2023-06-15.