{ "$schema": "https://json-schema.org/draft/2020-12/schema", "$id": "#/components/schemas/EscalationRule", "title": "EscalationRule", "type": "object", "required": [ "condition", "notifyType", "delay", "recipient" ], "properties": { "condition": { "type": "string", "enum": [ "if-not-acked", "if-not-closed" ], "description": "Condition that triggers the escalation rule." }, "notifyType": { "type": "string", "enum": [ "default", "next", "previous", "users", "admins", "random", "all" ], "description": "Type of notification to send." }, "delay": { "type": "object", "description": "Delay before this rule is triggered.", "properties": { "timeAmount": { "type": "integer", "description": "Amount of time to wait." }, "timeUnit": { "type": "string", "enum": [ "minutes", "hours", "days" ], "description": "Unit of time for the delay." } } }, "recipient": { "type": "object", "description": "Recipient of the escalation notification.", "properties": { "id": { "type": "string", "description": "Recipient ID." }, "name": { "type": "string", "description": "Recipient name." }, "username": { "type": "string", "description": "Username for user recipients." }, "type": { "type": "string", "enum": [ "user", "team", "schedule" ], "description": "Type of recipient." } } } } }