{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/ServiceRequest",
  "title": "ServiceRequest",
  "type": "object",
  "properties": {
    "SrId": {
      "type": "integer",
      "description": "Service request identifier"
    },
    "SrNumber": {
      "type": "string",
      "description": "Service request number"
    },
    "Title": {
      "type": "string",
      "description": "Service request title"
    },
    "ProblemDescription": {
      "type": "string",
      "description": "Detailed problem description"
    },
    "AccountName": {
      "type": "string",
      "description": "Customer account name"
    },
    "ContactName": {
      "type": "string",
      "description": "Primary contact name"
    },
    "Severity": {
      "type": "string",
      "description": "Severity level",
      "enum": [
        "Critical",
        "High",
        "Medium",
        "Low"
      ]
    },
    "Status": {
      "type": "string",
      "description": "Service request status",
      "enum": [
        "New",
        "In Progress",
        "Waiting",
        "Resolved",
        "Closed"
      ]
    },
    "Priority": {
      "type": "string",
      "description": "Priority level"
    },
    "CategoryName": {
      "type": "string",
      "description": "Category classification"
    },
    "AssigneeName": {
      "type": "string",
      "description": "Assigned agent name"
    },
    "QueueName": {
      "type": "string",
      "description": "Assigned queue"
    },
    "ChannelType": {
      "type": "string",
      "description": "Channel of origin",
      "enum": [
        "Phone",
        "Email",
        "Web",
        "Chat",
        "Social"
      ]
    },
    "CreationDate": {
      "type": "string",
      "format": "date-time"
    },
    "ResolvedDate": {
      "type": "string",
      "format": "date-time",
      "description": "Resolution date"
    }
  }
}