openapi: 3.1.0
info:
  title: Oracle Fusion Cloud Applications Oracle Fusion CX Sales and Fusion Service REST API
  description: >-
    REST APIs for Oracle Fusion Cloud Customer Experience, enabling
    integration with sales force automation, fusion service, customer data
    management, and commerce applications. The API provides access to
    accounts, contacts, opportunities, leads, service requests, activities,
    and other CRM resources.
  version: 11.13.18.05
  contact:
    name: Oracle Support
    url: https://support.oracle.com
    email: support@oracle.com
  license:
    name: Oracle Cloud Services Agreement
    url: https://www.oracle.com/corporate/contracts/cloud-services/
  termsOfService: https://www.oracle.com/corporate/contracts/cloud-services/
externalDocs:
  description: Oracle Fusion Cloud CX Sales REST API Documentation
  url: https://docs.oracle.com/en/cloud/saas/sales/faaps/index.html
servers:
  - url: https://{instance}.oraclecloud.com
    description: Oracle Fusion Cloud Instance
    variables:
      instance:
        default: servername
        description: Your Oracle Cloud instance identifier
tags:
  - name: Access Groups
    description: Manage data access groups and rules
  - name: Accounts
    description: Manage customer and prospect accounts
  - name: Activities
    description: Manage tasks, appointments, and call logs
  - name: Contacts
    description: Manage contact records associated with accounts
  - name: Leads
    description: Manage sales leads and qualification
  - name: Opportunities
    description: Manage sales opportunities and pipeline
  - name: Service Requests
    description: Manage customer service requests and cases
security:
  - bearerAuth: []
paths:
  /crmRestApi/resources/11.13.18.05/accounts:
    get:
      operationId: listAccounts
      summary: Oracle Fusion Cloud Applications List accounts
      description: >-
        Retrieve a collection of customer and prospect account records
        including organization details, addresses, contacts, and
        sales team members.
      tags:
        - Accounts
      parameters:
        - $ref: '#/components/parameters/limit'
        - $ref: '#/components/parameters/offset'
        - $ref: '#/components/parameters/fields'
        - $ref: '#/components/parameters/q'
        - $ref: '#/components/parameters/orderBy'
        - $ref: '#/components/parameters/finder'
        - $ref: '#/components/parameters/expand'
      responses:
        '200':
          description: Accounts retrieved
          content:
            application/json:
              schema:
                type: object
                properties:
                  items:
                    type: array
                    items:
                      $ref: '#/components/schemas/Account'
                  count:
                    type: integer
                  hasMore:
                    type: boolean
                  totalResults:
                    type: integer
        '401':
          $ref: '#/components/responses/Unauthorized'
    post:
      operationId: createAccount
      summary: Oracle Fusion Cloud Applications Create an account
      description: >-
        Create a new customer or prospect account record.
      tags:
        - Accounts
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/AccountCreate'
      responses:
        '201':
          description: Account created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Account'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /crmRestApi/resources/11.13.18.05/accounts/{PartyNumber}:
    get:
      operationId: getAccount
      summary: Oracle Fusion Cloud Applications Get an account
      description: Retrieve a specific account by party number.
      tags:
        - Accounts
      parameters:
        - name: PartyNumber
          in: path
          required: true
          description: Party number identifying the account
          schema:
            type: string
        - $ref: '#/components/parameters/fields'
        - $ref: '#/components/parameters/expand'
      responses:
        '200':
          description: Account details
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Account'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    patch:
      operationId: updateAccount
      summary: Oracle Fusion Cloud Applications Update an account
      description: Update an existing account record.
      tags:
        - Accounts
      parameters:
        - name: PartyNumber
          in: path
          required: true
          schema:
            type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/AccountUpdate'
      responses:
        '200':
          description: Account updated
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Account'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    delete:
      operationId: deleteAccount
      summary: Oracle Fusion Cloud Applications Delete an account
      description: Delete an account record.
      tags:
        - Accounts
      parameters:
        - name: PartyNumber
          in: path
          required: true
          schema:
            type: string
      responses:
        '204':
          description: Account deleted
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
  /crmRestApi/resources/11.13.18.05/contacts:
    get:
      operationId: listContacts
      summary: Oracle Fusion Cloud Applications List contacts
      description: >-
        Retrieve contact records associated with customer accounts.
      tags:
        - Contacts
      parameters:
        - $ref: '#/components/parameters/limit'
        - $ref: '#/components/parameters/offset'
        - $ref: '#/components/parameters/fields'
        - $ref: '#/components/parameters/q'
        - $ref: '#/components/parameters/orderBy'
        - $ref: '#/components/parameters/finder'
      responses:
        '200':
          description: Contacts retrieved
          content:
            application/json:
              schema:
                type: object
                properties:
                  items:
                    type: array
                    items:
                      $ref: '#/components/schemas/Contact'
                  count:
                    type: integer
                  hasMore:
                    type: boolean
        '401':
          $ref: '#/components/responses/Unauthorized'
    post:
      operationId: createContact
      summary: Oracle Fusion Cloud Applications Create a contact
      description: Create a new contact record.
      tags:
        - Contacts
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ContactCreate'
      responses:
        '201':
          description: Contact created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Contact'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /crmRestApi/resources/11.13.18.05/contacts/{PartyNumber}:
    get:
      operationId: getContact
      summary: Oracle Fusion Cloud Applications Get a contact
      description: Retrieve a specific contact record.
      tags:
        - Contacts
      parameters:
        - name: PartyNumber
          in: path
          required: true
          schema:
            type: string
        - $ref: '#/components/parameters/fields'
      responses:
        '200':
          description: Contact details
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Contact'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    patch:
      operationId: updateContact
      summary: Oracle Fusion Cloud Applications Update a contact
      description: Update an existing contact record.
      tags:
        - Contacts
      parameters:
        - name: PartyNumber
          in: path
          required: true
          schema:
            type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ContactCreate'
      responses:
        '200':
          description: Contact updated
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
  /crmRestApi/resources/11.13.18.05/opportunities:
    get:
      operationId: listOpportunities
      summary: Oracle Fusion Cloud Applications List opportunities
      description: >-
        Retrieve sales opportunity records including pipeline,
        revenue, and sales stage information.
      tags:
        - Opportunities
      parameters:
        - $ref: '#/components/parameters/limit'
        - $ref: '#/components/parameters/offset'
        - $ref: '#/components/parameters/fields'
        - $ref: '#/components/parameters/q'
        - $ref: '#/components/parameters/orderBy'
        - $ref: '#/components/parameters/finder'
      responses:
        '200':
          description: Opportunities retrieved
          content:
            application/json:
              schema:
                type: object
                properties:
                  items:
                    type: array
                    items:
                      $ref: '#/components/schemas/Opportunity'
                  count:
                    type: integer
                  hasMore:
                    type: boolean
        '401':
          $ref: '#/components/responses/Unauthorized'
    post:
      operationId: createOpportunity
      summary: Oracle Fusion Cloud Applications Create an opportunity
      description: Create a new sales opportunity.
      tags:
        - Opportunities
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/OpportunityCreate'
      responses:
        '201':
          description: Opportunity created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Opportunity'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /crmRestApi/resources/11.13.18.05/opportunities/{OptyNumber}:
    get:
      operationId: getOpportunity
      summary: Oracle Fusion Cloud Applications Get an opportunity
      description: Retrieve a specific opportunity record.
      tags:
        - Opportunities
      parameters:
        - name: OptyNumber
          in: path
          required: true
          description: Opportunity number
          schema:
            type: string
        - $ref: '#/components/parameters/fields'
        - $ref: '#/components/parameters/expand'
      responses:
        '200':
          description: Opportunity details
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Opportunity'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    patch:
      operationId: updateOpportunity
      summary: Oracle Fusion Cloud Applications Update an opportunity
      description: Update an existing opportunity.
      tags:
        - Opportunities
      parameters:
        - name: OptyNumber
          in: path
          required: true
          schema:
            type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/OpportunityUpdate'
      responses:
        '200':
          description: Opportunity updated
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
  /crmRestApi/resources/11.13.18.05/leads:
    get:
      operationId: listLeads
      summary: Oracle Fusion Cloud Applications List leads
      description: >-
        Retrieve sales lead records including lead source,
        qualification status, and associated contacts.
      tags:
        - Leads
      parameters:
        - $ref: '#/components/parameters/limit'
        - $ref: '#/components/parameters/offset'
        - $ref: '#/components/parameters/fields'
        - $ref: '#/components/parameters/q'
        - $ref: '#/components/parameters/finder'
      responses:
        '200':
          description: Leads retrieved
          content:
            application/json:
              schema:
                type: object
                properties:
                  items:
                    type: array
                    items:
                      $ref: '#/components/schemas/Lead'
                  count:
                    type: integer
                  hasMore:
                    type: boolean
        '401':
          $ref: '#/components/responses/Unauthorized'
    post:
      operationId: createLead
      summary: Oracle Fusion Cloud Applications Create a lead
      description: Create a new sales lead record.
      tags:
        - Leads
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/LeadCreate'
      responses:
        '201':
          description: Lead created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Lead'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /crmRestApi/resources/11.13.18.05/serviceRequests:
    get:
      operationId: listServiceRequests
      summary: Oracle Fusion Cloud Applications List service requests
      description: >-
        Retrieve customer service request records including severity,
        status, assignment, and resolution details.
      tags:
        - Service Requests
      parameters:
        - $ref: '#/components/parameters/limit'
        - $ref: '#/components/parameters/offset'
        - $ref: '#/components/parameters/fields'
        - $ref: '#/components/parameters/q'
        - $ref: '#/components/parameters/orderBy'
        - $ref: '#/components/parameters/finder'
      responses:
        '200':
          description: Service requests retrieved
          content:
            application/json:
              schema:
                type: object
                properties:
                  items:
                    type: array
                    items:
                      $ref: '#/components/schemas/ServiceRequest'
                  count:
                    type: integer
                  hasMore:
                    type: boolean
        '401':
          $ref: '#/components/responses/Unauthorized'
    post:
      operationId: createServiceRequest
      summary: Oracle Fusion Cloud Applications Create a service request
      description: Create a new customer service request.
      tags:
        - Service Requests
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ServiceRequestCreate'
      responses:
        '201':
          description: Service request created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ServiceRequest'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /crmRestApi/resources/11.13.18.05/serviceRequests/{SrNumber}:
    get:
      operationId: getServiceRequest
      summary: Oracle Fusion Cloud Applications Get a service request
      description: Retrieve a specific service request.
      tags:
        - Service Requests
      parameters:
        - name: SrNumber
          in: path
          required: true
          description: Service request number
          schema:
            type: string
        - $ref: '#/components/parameters/fields'
        - $ref: '#/components/parameters/expand'
      responses:
        '200':
          description: Service request details
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ServiceRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    patch:
      operationId: updateServiceRequest
      summary: Oracle Fusion Cloud Applications Update a service request
      description: Update an existing service request.
      tags:
        - Service Requests
      parameters:
        - name: SrNumber
          in: path
          required: true
          schema:
            type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ServiceRequestUpdate'
      responses:
        '200':
          description: Service request updated
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
  /crmRestApi/resources/11.13.18.05/activities:
    get:
      operationId: listActivities
      summary: Oracle Fusion Cloud Applications List activities
      description: >-
        Retrieve activity records including tasks, appointments, and
        call logs associated with sales and service processes.
      tags:
        - Activities
      parameters:
        - $ref: '#/components/parameters/limit'
        - $ref: '#/components/parameters/offset'
        - $ref: '#/components/parameters/fields'
        - $ref: '#/components/parameters/q'
        - $ref: '#/components/parameters/finder'
      responses:
        '200':
          description: Activities retrieved
          content:
            application/json:
              schema:
                type: object
                properties:
                  items:
                    type: array
                    items:
                      $ref: '#/components/schemas/Activity'
                  count:
                    type: integer
                  hasMore:
                    type: boolean
        '401':
          $ref: '#/components/responses/Unauthorized'
    post:
      operationId: createActivity
      summary: Oracle Fusion Cloud Applications Create an activity
      description: Create a new activity (task, appointment, or call log).
      tags:
        - Activities
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ActivityCreate'
      responses:
        '201':
          description: Activity created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Activity'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /crmRestApi/resources/11.13.18.05/accessGroups:
    get:
      operationId: listAccessGroups
      summary: Oracle Fusion Cloud Applications List access groups
      description: >-
        Retrieve access group definitions used to control data visibility
        in CX Sales and Service applications.
      tags:
        - Access Groups
      parameters:
        - $ref: '#/components/parameters/limit'
        - $ref: '#/components/parameters/offset'
        - $ref: '#/components/parameters/fields'
        - $ref: '#/components/parameters/q'
      responses:
        '200':
          description: Access groups retrieved
          content:
            application/json:
              schema:
                type: object
                properties:
                  items:
                    type: array
                    items:
                      $ref: '#/components/schemas/AccessGroup'
                  count:
                    type: integer
                  hasMore:
                    type: boolean
        '401':
          $ref: '#/components/responses/Unauthorized'
components:
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT
      description: OAuth 2.0 bearer token or basic authentication
    basicAuth:
      type: http
      scheme: basic
      description: HTTP Basic authentication with Oracle Fusion Cloud credentials
  parameters:
    limit:
      name: limit
      in: query
      required: false
      description: Maximum number of items to return (default 25, max 500)
      schema:
        type: integer
        default: 25
        maximum: 500
    offset:
      name: offset
      in: query
      required: false
      description: Number of items to skip
      schema:
        type: integer
        default: 0
    fields:
      name: fields
      in: query
      required: false
      description: Comma-separated list of fields to return
      schema:
        type: string
    q:
      name: q
      in: query
      required: false
      description: Filter expression using Oracle REST query syntax
      schema:
        type: string
    orderBy:
      name: orderBy
      in: query
      required: false
      description: Fields to sort by with optional :asc or :desc direction
      schema:
        type: string
    finder:
      name: finder
      in: query
      required: false
      description: Named finder in format FinderName;param1=value1
      schema:
        type: string
    expand:
      name: expand
      in: query
      required: false
      description: Comma-separated list of child resources to expand
      schema:
        type: string
  responses:
    BadRequest:
      description: Invalid request parameters or payload
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/ErrorResponse'
    Unauthorized:
      description: Authentication credentials are missing or invalid
    NotFound:
      description: The requested resource was not found
  schemas:
    ErrorResponse:
      type: object
      properties:
        type:
          type: string
        title:
          type: string
        detail:
          type: string
        o:errorCode:
          type: string
    Account:
      type: object
      properties:
        PartyId:
          type: integer
          description: Party identifier
        PartyNumber:
          type: string
          description: Party number
        OrganizationName:
          type: string
          description: Organization name
        Type:
          type: string
          description: Account type
          enum:
            - Customer
            - Prospect
            - Partner
        Industry:
          type: string
          description: Industry classification
        AnnualRevenue:
          type: number
          format: double
          description: Annual revenue
        NumberOfEmployees:
          type: integer
          description: Number of employees
        PhoneNumber:
          type: string
          description: Primary phone number
        EmailAddress:
          type: string
          format: email
          description: Primary email
        URL:
          type: string
          format: uri
          description: Website URL
        OwnerName:
          type: string
          description: Account owner name
        SalesProfileStatus:
          type: string
          description: Sales profile status
        CreationDate:
          type: string
          format: date-time
          description: Record creation timestamp
        LastUpdateDate:
          type: string
          format: date-time
          description: Last update timestamp
    AccountCreate:
      type: object
      required:
        - OrganizationName
      properties:
        OrganizationName:
          type: string
        Type:
          type: string
          enum:
            - Customer
            - Prospect
            - Partner
        Industry:
          type: string
        AnnualRevenue:
          type: number
          format: double
        PhoneNumber:
          type: string
        EmailAddress:
          type: string
          format: email
        URL:
          type: string
          format: uri
    AccountUpdate:
      type: object
      properties:
        OrganizationName:
          type: string
        Industry:
          type: string
        AnnualRevenue:
          type: number
          format: double
        PhoneNumber:
          type: string
        EmailAddress:
          type: string
          format: email
    Contact:
      type: object
      properties:
        PartyId:
          type: integer
          description: Party identifier
        PartyNumber:
          type: string
          description: Party number
        FirstName:
          type: string
          description: First name
        LastName:
          type: string
          description: Last name
        FullName:
          type: string
          description: Full name
        JobTitle:
          type: string
          description: Job title
        EmailAddress:
          type: string
          format: email
          description: Email address
        WorkPhoneNumber:
          type: string
          description: Work phone number
        MobilePhoneNumber:
          type: string
          description: Mobile phone number
        AccountName:
          type: string
          description: Associated account name
        AccountPartyNumber:
          type: string
          description: Associated account party number
        OwnerName:
          type: string
          description: Contact owner name
        CreationDate:
          type: string
          format: date-time
    ContactCreate:
      type: object
      required:
        - FirstName
        - LastName
      properties:
        FirstName:
          type: string
        LastName:
          type: string
        JobTitle:
          type: string
        EmailAddress:
          type: string
          format: email
        WorkPhoneNumber:
          type: string
        MobilePhoneNumber:
          type: string
        AccountPartyNumber:
          type: string
    Opportunity:
      type: object
      properties:
        OptyId:
          type: integer
          description: Opportunity identifier
        OptyNumber:
          type: string
          description: Opportunity number
        Name:
          type: string
          description: Opportunity name
        AccountName:
          type: string
          description: Associated account name
        AccountPartyNumber:
          type: string
          description: Account party number
        OwnerName:
          type: string
          description: Opportunity owner name
        SalesStage:
          type: string
          description: Current sales stage
        WinProbability:
          type: integer
          description: Win probability percentage
          minimum: 0
          maximum: 100
        Revenue:
          type: number
          format: double
          description: Expected revenue
        CurrencyCode:
          type: string
          description: Revenue currency
        CloseDate:
          type: string
          format: date
          description: Expected close date
        Status:
          type: string
          description: Opportunity status
          enum:
            - Open
            - Won
            - Lost
        CreationDate:
          type: string
          format: date-time
    OpportunityCreate:
      type: object
      required:
        - Name
        - AccountPartyNumber
      properties:
        Name:
          type: string
        AccountPartyNumber:
          type: string
        SalesStage:
          type: string
        WinProbability:
          type: integer
        Revenue:
          type: number
          format: double
        CurrencyCode:
          type: string
        CloseDate:
          type: string
          format: date
    OpportunityUpdate:
      type: object
      properties:
        Name:
          type: string
        SalesStage:
          type: string
        WinProbability:
          type: integer
        Revenue:
          type: number
          format: double
        CloseDate:
          type: string
          format: date
        Status:
          type: string
          enum:
            - Open
            - Won
            - Lost
    Lead:
      type: object
      properties:
        LeadId:
          type: integer
          description: Lead identifier
        LeadNumber:
          type: string
          description: Lead number
        Name:
          type: string
          description: Lead name
        CustomerName:
          type: string
          description: Customer or prospect name
        ContactName:
          type: string
          description: Primary contact name
        OwnerName:
          type: string
          description: Lead owner name
        Score:
          type: integer
          description: Lead score
        Rank:
          type: string
          description: Lead rank
          enum:
            - Hot
            - Warm
            - Cold
        QualificationStatus:
          type: string
          description: Qualification status
          enum:
            - Unqualified
            - Qualified
            - Converted
            - Retired
        Source:
          type: string
          description: Lead source
        CreationDate:
          type: string
          format: date-time
    LeadCreate:
      type: object
      required:
        - Name
      properties:
        Name:
          type: string
        CustomerName:
          type: string
        ContactName:
          type: string
        Rank:
          type: string
          enum:
            - Hot
            - Warm
            - Cold
        Source:
          type: string
    ServiceRequest:
      type: object
      properties:
        SrId:
          type: integer
          description: Service request identifier
        SrNumber:
          type: string
          description: Service request number
        Title:
          type: string
          description: Service request title
        ProblemDescription:
          type: string
          description: Detailed problem description
        AccountName:
          type: string
          description: Customer account name
        ContactName:
          type: string
          description: Primary contact name
        Severity:
          type: string
          description: Severity level
          enum:
            - Critical
            - High
            - Medium
            - Low
        Status:
          type: string
          description: Service request status
          enum:
            - New
            - In Progress
            - Waiting
            - Resolved
            - Closed
        Priority:
          type: string
          description: Priority level
        CategoryName:
          type: string
          description: Category classification
        AssigneeName:
          type: string
          description: Assigned agent name
        QueueName:
          type: string
          description: Assigned queue
        ChannelType:
          type: string
          description: Channel of origin
          enum:
            - Phone
            - Email
            - Web
            - Chat
            - Social
        CreationDate:
          type: string
          format: date-time
        ResolvedDate:
          type: string
          format: date-time
          description: Resolution date
    ServiceRequestCreate:
      type: object
      required:
        - Title
      properties:
        Title:
          type: string
        ProblemDescription:
          type: string
        AccountName:
          type: string
        ContactName:
          type: string
        Severity:
          type: string
          enum:
            - Critical
            - High
            - Medium
            - Low
        Priority:
          type: string
        CategoryName:
          type: string
        ChannelType:
          type: string
    ServiceRequestUpdate:
      type: object
      properties:
        Title:
          type: string
        Status:
          type: string
        Severity:
          type: string
        AssigneeName:
          type: string
        QueueName:
          type: string
    Activity:
      type: object
      properties:
        ActivityId:
          type: integer
          description: Activity identifier
        ActivityNumber:
          type: string
          description: Activity number
        Subject:
          type: string
          description: Activity subject
        ActivityType:
          type: string
          description: Type of activity
          enum:
            - Task
            - Appointment
            - Call Log
        Status:
          type: string
          description: Activity status
          enum:
            - Not Started
            - In Progress
            - Completed
            - Cancelled
        Priority:
          type: string
          description: Priority level
          enum:
            - High
            - Normal
            - Low
        DueDate:
          type: string
          format: date
          description: Due date
        StartDate:
          type: string
          format: date-time
          description: Start date and time
        EndDate:
          type: string
          format: date-time
          description: End date and time
        OwnerName:
          type: string
          description: Activity owner
        AccountName:
          type: string
          description: Associated account
        ContactName:
          type: string
          description: Associated contact
        Description:
          type: string
          description: Activity description
    ActivityCreate:
      type: object
      required:
        - Subject
        - ActivityType
      properties:
        Subject:
          type: string
        ActivityType:
          type: string
          enum:
            - Task
            - Appointment
            - Call Log
        Priority:
          type: string
          enum:
            - High
            - Normal
            - Low
        DueDate:
          type: string
          format: date
        StartDate:
          type: string
          format: date-time
        EndDate:
          type: string
          format: date-time
        AccountName:
          type: string
        ContactName:
          type: string
        Description:
          type: string
    AccessGroup:
      type: object
      properties:
        AccessGroupNumber:
          type: string
          description: Access group number
        AccessGroupName:
          type: string
          description: Access group name
        Description:
          type: string
          description: Access group description
        Status:
          type: string
          description: Group status