slug: oracle-siebel
provider: Oracle Siebel
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Banking & Capital Markets
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 4
edges:
- tag: Opportunities
  spec_file: oracle-siebel-opportunities-api-openapi.yml
  capability_id: BC-410.30
  capability_id_l1: BC-410
  capability_name: Opportunity & Pipeline Management
  confidence: 0.95
  evidence: POST /data/Opportunity/Opportunity  createOpportunity  Create an opportunity
  reason: Full lifecycle CRUD on CRM opportunities is opportunity and pipeline management.
- tag: Service Requests
  spec_file: oracle-siebel-service-requests-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.85
  evidence: POST /data/Service Request/Service Request  createServiceRequest  Create a service request
  reason: Service request lifecycle CRUD in a CRM is customer inquiry/case handling.
- tag: Accounts
  spec_file: oracle-siebel-accounts-api-openapi.yml
  capability_id: BC-410.20
  capability_id_l1: BC-410
  capability_name: Account Management
  confidence: 0.8
  evidence: '''List accounts'', ''Create an account'', ''List opportunities for an account'', schemas
    ''Account'', ''Opportunity'', ''Contact'''
  reason: CRM account records with linked contacts and opportunities — sales account management (could
    also read as customer data management, hence 0.8).
- tag: Contacts
  spec_file: oracle-siebel-contacts-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.8
  evidence: POST /data/Contact/Contact  createContact  Create a contact; GET /data/Account/Account/{AccountId}/Contact  listAccountContacts
  reason: CRUD over CRM contact master records linked to accounts realises customer data management.