generated: '2026-07-25'
method: searched
source: https://www.origamirisk.com/serviceterms/sla/
docs:
- https://www.origamirisk.com/serviceterms/sla/
- https://developers.origamirisk.com/docs/beta-notification
- https://www.origamirisk.com/platform/product-updates/
description: >-
  Origami Risk ships the platform on a seasonal release train (Summer / Spring /
  Winter), publishes a contractual SLA with a 99.9% availability requirement and
  service credits, and runs a client-authenticated status page. API versioning is by
  path segment only. There is no published API deprecation policy document, but
  individual endpoints do carry in-reference deprecation notices naming their
  replacement, and the developer portal itself is labelled Beta.
versioning:
  scheme: uri-path
  current:
  - /OrigamiApi (core)
  - /OrigamiApi-v2 (v2 application surface)
  - /api/v1/Actions (realtime actions)
  - /api/v2/Actions/Queue (queued actions)
  header_versioning: false
  policy_url: null
  note: No written API version-support or version-retirement policy is published.
deprecation:
  policy_url: null
  sunset_header: false
  deprecation_header: false
  in_reference_notices: true
  note: >-
    No RFC 8594 Sunset/Deprecation header support and no deprecation policy page were
    found. Deprecation is communicated inside the reference page for the affected
    endpoint, which marks the operation "deprecated" and names the replacement.
deprecated_operations:
- operation: POST /api/Quotes/Proposals/{proposalId}/Rating/Run
  label: Run Proposal Rating (Legacy)
  replacement: POST /api/Quotes/Proposals/{proposalId}/Rating/RunOptions
  notice: >-
    "This endpoint is kept for backward compatibility. Use POST .../Rating/RunOptions
    for new integrations."
  source: https://developers.origamirisk.com/reference/post-api-quotes-proposals-proposalid-rating-run
- operation: POST /Authentication/Authenticate-DELETEME
  label: placeholder path left in the published Authentication OpenAPI
  replacement: POST /Authentication/Authenticate
  notice: >-
    Not a formal deprecation — a stale path name shipped in the published spec
    (openapi/origami-risk-authentication-openapi.json).
  source: openapi/origami-risk-authentication-openapi.json
sla:
  url: https://www.origamirisk.com/serviceterms/sla/
  uptime_target: 99.9%
  measurement_window: calendar month
  applies_to: production environment only (explicitly not the staging environment)
  maintenance_window: >-
    Normally scheduled between 8:00 PM and 1:00 AM Central Time, with an aim for
    weekends; clients notified at least 24 hours in advance.
  service_credits: >-
    Pro-rated credit of one full day of affected services (1/30 of the monthly fee) per
    day of Service Level Failure, applied to the next annual invoice, capped at 100% of
    that month's license fees. Client must claim in writing within seven business days
    after the calendar month.
  backup_and_recovery:
    incremental: every 15 minutes
    differential: nightly
    full: weekly
    offsite: Amazon S3
    retention: weekly backups retained a minimum of six months
    restore_testing: periodic database restore tests
  incident_severity_levels:
  - {level: 0, name: Outage, definition: The Service is fully down and unavailable}
  - {level: 1, name: Critical, definition: Essential Service functionality impaired (per SLA Table 1)}
  support_email: support@origamirisk.com
  support_note: >-
    P0/P1 incidents should be submitted through Origami's case-management portal; the
    support email with "Urgent" in the subject is the fallback. Response commitments
    apply 7:00 AM - 7:00 PM Central Time.
status_page:
  url: https://status.origamirisk.com/
  authenticated: true
  note: >-
    Referenced in the SLA as the place "any user of the Service can visit to view the
    current system status", but the page requires an account — "To request an account,
    please contact your Client Executive." Subscription options for Emergency (outage)
    and Maintenance notifications are offered to each user of the Service.
release_train:
  cadence: seasonal
  url: https://www.origamirisk.com/platform/product-updates/
  recent:
  - Summer 2026
  - Spring 2026
  - Winter 2025
  artifact: changelog/origami-risk-changelog.yml
maturity:
  developer_portal: beta
  beta_notice: >-
    "The Origami Developers Portal is currently in Beta. Features and documentation may
    evolve throughout Q3 of 2026 as we continue to rapidly enhance the experience."
  source: https://developers.origamirisk.com/docs/beta-notification