specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Ozow
providerId: ozow
created: '2026-07-17'
modified: '2026-07-17'
reconciled: true
tags:
- Payments
- Instant EFT
- Pay by Bank
- Fintech
- South Africa
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of Ozow merchant costs. Ozow charges a percentage fee per
  successful transaction in ZAR, tiered by transaction value, with no monthly
  subscription or setup fees and a R1.00 per-transaction minimum. Cost is
  therefore a function of successful payment volume and value mix, plus any
  fees for additional products (Refunds, Payouts, POS, e-Commerce, QR).
notes: >-
  Percentage tiers change; verify against the Ozow pricing page and the
  merchant agreement during reconciliation. Costs are settlement/merchant
  fees, not API metering.
sources:
- https://ozow.com/pricing
- https://ozow.com/merchants
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Ozow
serviceCategory: Payment Processing
billingModel:
  pricingCategory: Usage-Based
  billingFrequency: Per-transaction / settlement
  billingCurrency: ZAR
  chargeCategories:
  - Usage
  - Adjustment
focusColumns:
  ServiceName: Ozow Instant EFT
  ServiceCategory: Payment Processing
  ProviderName: Ozow
  PublisherName: Ozow
  InvoiceIssuerName: Ozow
  BillingCurrency: ZAR
  ChargeCategory: Usage
  PricingCategory: Usage-Based
meters:
- name: transaction_fee
  description: Percentage fee charged per successful EFT transaction, tiered by value band (min R1.00).
  unit: transactions
  aggregation: sum
  dimensions:
  - merchant
  - site
  - value_band
- name: refund_volume
  description: Refunds disbursed from the merchant Ozow float (may carry a product fee).
  unit: transactions
  aggregation: sum
  dimensions:
  - merchant
  - site
- name: payout_volume
  description: Payouts disbursed to recipients (may carry a product fee).
  unit: transactions
  aggregation: sum
  dimensions:
  - merchant
  - site
principles:
- name: Visibility
  description: Pull Ozow settlement statements; track effective fee rate by value band and product.
- name: Allocation
  description: Tag transactions per site/SiteCode and reference to map fees to internal cost centers.
- name: Optimization
  description: Route higher-value transactions to benefit from lower tiers; negotiate volume rates; minimise reversals/refunds.
- name: Accountability
  description: Reconcile NotifyUrl notifications against settlements monthly; assign an owner per merchant site.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com