specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: PagerDuty
providerId: pagerduty
created: '2026-05-04'
# Provenance stamped 2026-08-11: this artifact was written by the API Evangelist
# bulk sweep dated 2026-05-04, not harvested from the provider. See roadmap#35.
method: generated
modified: '2026-05-04'
reconciled: true
tags:
  - FinOps
  - FOCUS
  - On-Call
description: 'FOCUS-aligned FinOps for PagerDuty: per-user seat subscription plus PagerDuty Advance credit
  metering.'
sources:
  - https://www.pagerduty.com/pricing/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: PagerDuty, Inc.
serviceCategory: Incident Response
billingModel:
  pricingCategory: Per-Seat Subscription + Credits
  billingFrequency: Monthly
  billingCurrency: USD
focusColumns:
  ServiceName: PagerDuty
  ServiceCategory: Incident Response
  ProviderName: PagerDuty
  PublisherName: PagerDuty, Inc.
  BillingCurrency: USD
meters:
  - name: user_seats
    unit: seat-month
    aggregation: max
    dimensions:
      - plan
      - team
  - name: international_notifications
    unit: notification
    aggregation: sum
  - name: advance_credits
    unit: credit
    aggregation: sum
  - name: events_v2_ingest
    unit: event
    aggregation: sum
principles:
  - name: Visibility
    description: Use Audit Trail and User Reports to track active vs licensed seats.
  - name: Allocation
    description: Tag teams to escalation policies; report seat consumption per business unit.
  - name: Optimization
    description: 'Right-size plan: stop paying Business for Pro features unused; reclaim inactive seats.'
  - name: Accountability
    description: Quarterly seat audit; renew at lower committed seat count where reclaim history supports
      it.