generated: '2026-08-13'
method: searched
source: >-
  https://palette.statuspage.io/api/v2/summary.json, https://www.palettehq.com/support,
  https://www.palettehq.com/security, plus live DNS/HTTP probes of every palettehq.com host
versioning:
  scheme: null
  current: null
  docs: null
  note: >-
    No public versioning policy. Palette publishes no developer reference, so there is no
    documented API version, no version header and no version-in-path convention to record.
deprecation:
  policy_url: null
  sunset_header: null
  note: No deprecation or sunset policy is published anywhere on palettehq.com.
sla:
  url: null
  uptime_target: null
  note: >-
    No SLA or uptime commitment is published. The plans page names a "Dedicated Customer
    Success contact" and a "Dedicated Slack channel" on Enterprise but states no uptime
    target.
status_page:
  url: https://palette.statuspage.io/
  platform: Atlassian Statuspage
  page_id: 1brhqr2glqm0
  machine_readable: https://palette.statuspage.io/api/v2/summary.json
  status_at_probe: All Systems Operational
  page_metadata_updated_at: '2022-11-13T00:00:32.223Z'
  open_incidents: 0
  components:
  - name: Corporate Site (www.palettehq.com)
    status: operational
    description: Informational website with pricing and product information
  - name: Web Application
    status: operational
  - name: API
    status: operational
    note: >-
      Palette monitors a component it calls "API" on its own status page, which is the
      clearest public evidence that an API exists — but no public reference, spec or
      base URL for it is published anywhere.
  - name: Computation Engine
    status: operational
    description: Component in charge of calculating commissions
  - name: Data Fetching Service
    status: operational
    description: Component in charge of fetching data from CRMs, Billing & HR Systems
  - name: Reconciliation Engine
    status: operational
    description: >-
      Component in charge of merging 2 datasets together (ex: CRM closed won opportunities
      with Billing System paid invoices)
availability:
  checked: '2026-08-13'
  note: >-
    Recorded as observed, not as a judgement about the company. The marketing site and
    Google Workspace MX records are live and Y Combinator still lists Palette (S21, Paris)
    as active with 14 people, but every host that serves the product plane was unreachable
    from this probe. This is a material discovery finding: palettehq.com's own homepage
    still links to a login host that does not resolve.
  hosts:
  - host: palettehq.com
    result: 200
    note: Webflow-hosted marketing site, live
  - host: blog.palettehq.com
    result: 200
    note: Webflow-hosted blog, live
  - host: doc.palettehq.com
    result: 502
    note: >-
      CloudFront "Failed to contact the origin" on every path. The Internet Archive shows
      this host historically answered 302 to
      https://app.palettehq.com/#/login?next=https%3A%2F%2Fdoc.palettehq.com%2F — the
      documentation was customer-only, behind the application login, before the origin
      went away.
  - host: app.palettehq.com
    result: dns-no-address
    note: >-
      CNAME to d15a3myzfri5d8.cloudfront.net; that distribution returns NOERROR with no
      A/AAAA record on 8.8.8.8, 1.1.1.1 and 9.9.9.9. Still linked as "Login" from the live
      homepage.
  - host: api.palettehq.com
    result: dns-nxdomain
    note: >-
      CNAME to production-api.eba-axpzms7n.eu-west-3.elasticbeanstalk.com, which is
      NXDOMAIN. The Elastic Beanstalk environment behind the API host no longer exists.
  - host: integrations.palettehq.com
    result: tls-handshake-failure
    note: >-
      nginx 301s HTTP to HTTPS, and HTTPS answers a TLSv1 internal-error alert for that
      SNI — no usable certificate is served.
  - host: trail.palettehq.com
    result: 200
    note: >-
      Not a Palette surface — serves the lemlist custom-domain confirmation page for
      outbound email tracking.
  subdomains_enumerated_via: https://crt.sh/json?q=palettehq.com
deprecated_operations: []