slug: papercups
provider: Papercups
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 2
edges:
- tag: Conversations
  spec_file: papercups-conversations-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.8
  evidence: '"open-source customer-messaging and live-chat platform" with "List conversations", "Create
    a conversation"'
  reason: Conversations here are customer support chat threads on a live-chat platform, which realises
    inbound customer contact handling. Sub-capability choice between inquiry management and contact-centre
    operations carries mild ambiguity.
- tag: Messages
  spec_file: papercups-messages-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.75
  evidence: '"List messages", "Create a message" on a platform described as "live-chat platform ... alternative
    to Intercom"'
  reason: Messages are the individual customer-support chat messages exchanged with customers, supporting
    inbound contact handling and resolution.