aid: parcellab url: https://raw.githubusercontent.com/api-evangelist/parcellab/refs/heads/main/apis.yml name: parcelLab description: >- parcelLab is a Munich-headquartered post-purchase experience platform (parcelLab GmbH) used by retailers including IKEA, Hugo Boss, Dyson, Puma, and John Lewis to turn delivery and returns into a branded, revenue-generating part of the customer journey. The platform spans four modules — Convert (pre-checkout delivery promise), Engage (multichannel post-purchase communications), Retain (Returns Portal and returns experience), and Insights (analytics, benchmarking, control tower) — layered with AI agents (WISMO/R, Insights, Fraud & Abuse) and exposed via the parcelLab API v4 Enhanced. Global, EU, and US regional endpoints are available; the same data backs a Model Context Protocol server at agents.parcellab.com/mcp/ for agentic clients. image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg tags: - Post-Purchase - E-Commerce - Tracking - Returns - Shipping - Delivery - Customer Experience - Logistics - Communications - Germany created: '2026-05-25' modified: '2026-05-25' specificationVersion: '0.19' type: Index kind: contract access: 3rd-Party position: Producer apis: - aid: parcellab:parcellab-api name: parcelLab API description: >- parcelLab API v4 Enhanced — the unified REST API for ingesting orders and trackings, retrieving order status, looking up pickup/drop-off locations, predicting delivery dates (Promise), creating and managing return registrations against returns configurations, evaluating campaign targeting, and serving surveys back to customers. humanURL: https://docs.parcellab.com/docs/developers/readme baseURL: https://api.parcellab.com tags: - Orders - Tracking - Returns - Promise - Surveys - Campaigns - PUDO properties: - type: Documentation url: https://docs.parcellab.com/docs/developers/readme - type: APIReference url: https://docs.parcellab.com/docs/developers/getting-started/api-reference - type: Quickstart url: https://docs.parcellab.com/docs/developers/getting-started/quickstart-guide - type: Authentication url: https://docs.parcellab.com/docs/developers/getting-started/authentication - type: OpenAPI url: openapi/parcellab-openapi.yml - type: JSONSchema url: json-schema/parcellab-order-schema.json - type: JSONSchema url: json-schema/parcellab-tracking-schema.json - type: JSONSchema url: json-schema/parcellab-return-registration-schema.json - type: JSONSchema url: json-schema/parcellab-address-schema.json - type: JSONSchema url: json-schema/parcellab-line-item-schema.json - type: JSONSchema url: json-schema/parcellab-promise-prediction-schema.json - type: JSONStructure url: json-structure/parcellab-order-structure.json - type: JSONStructure url: json-structure/parcellab-return-registration-structure.json - type: JSONLD url: json-ld/parcellab-context.jsonld - type: Example url: examples/parcellab-upsert-order-example.json - type: Example url: examples/parcellab-get-order-info-example.json - type: Example url: examples/parcellab-predict-delivery-example.json - type: Example url: examples/parcellab-create-return-registration-example.json - type: Example url: examples/parcellab-pudo-lookup-example.json - type: NaftikoCapability url: capabilities/parcellab-orders.yaml - type: NaftikoCapability url: capabilities/parcellab-events.yaml - type: NaftikoCapability url: capabilities/parcellab-promise.yaml - type: NaftikoCapability url: capabilities/parcellab-place-info.yaml - type: NaftikoCapability url: capabilities/parcellab-returns.yaml - type: NaftikoCapability url: capabilities/parcellab-surveys.yaml - type: NaftikoCapability url: capabilities/parcellab-campaigns.yaml - aid: parcellab:parcellab-mcp name: parcelLab MCP Server description: >- Hosted Model Context Protocol server exposing the parcelLab order tracking and returns registration workflow to MCP-compatible agents, authenticated via OAuth 2.1 bearer tokens with scopes such as `track:orderinfo` and `returns:registration`. humanURL: https://github.com/parcelLab/parcellab-mcp-server baseURL: https://agents.parcellab.com/mcp/ tags: - MCP - AI - Agents - Tracking - Returns properties: - type: GitHubRepository url: https://github.com/parcelLab/parcellab-mcp-server - type: Documentation url: https://github.com/parcelLab/parcellab-mcp-server common: - type: Website url: https://parcellab.com - type: DeveloperPortal url: https://docs.parcellab.com/docs/developers/readme - type: Documentation url: https://docs.parcellab.com/docs/readme - type: GettingStarted url: https://docs.parcellab.com/docs/onboarding - type: Authentication url: https://docs.parcellab.com/docs/developers/getting-started/authentication - type: APIReference url: https://docs.parcellab.com/docs/developers/getting-started/api-reference - type: ErrorCodes url: https://docs.parcellab.com/docs/developers/getting-started/error-codes - type: SignUp url: https://app.parcellab.com/signin - type: Console url: https://app.parcellab.com - type: StatusPage url: https://status.parcellab.com - type: Pricing url: https://parcellab.com/contact-us - type: Blog url: https://parcellab.com/blog/ - type: TermsOfService url: https://parcellab.com/legal/terms-of-service/ - type: Careers url: https://parcellab.com/careers - type: Support url: https://parcellab.com/contact-us - type: GitHubOrganization url: https://github.com/parcelLab - type: LinkedIn url: https://www.linkedin.com/company/parcellab - type: SecurityCompliance url: https://docs.parcellab.com/docs/platform/security-compliance - type: SingleSignOn url: https://docs.parcellab.com/docs/platform/security-compliance/single-sign-on - type: DataRetentionPolicy url: https://docs.parcellab.com/docs/platform/security-compliance/data-retention-policy - type: SDK url: https://github.com/parcelLab/parcelLab-js-plugin - type: SDK url: https://github.com/parcelLab/js-plugin-utils - type: SDK url: https://github.com/parcelLab/regionIdentifier - type: SDK url: https://github.com/parcelLab/parcellab-embedded-ui-snippets - type: SDK url: https://github.com/parcelLab/charts - type: AgentSDK url: https://github.com/parcelLab/parcellab-mcp-server - type: Plans url: plans/parcellab-plans-pricing.yml - type: RateLimits url: rate-limits/parcellab-rate-limits.yml - type: FinOps url: finops/parcellab-finops.yml - type: SpectralRules url: rules/parcellab-rules.yml - type: Vocabulary url: vocabulary/parcellab-vocabulary.yml - type: NaftikoCapabilities url: capabilities/post-purchase-experience.yaml - type: Features data: - name: Delivery Promise description: Pre-checkout delivery date prediction (Promise API) to drive cart conversion. - name: Order & Tracking Ingestion description: Idempotent v4 Orders API with mutations to add/cancel trackings or amend line items. - name: Carrier Network description: Integrations with 450+ carriers worldwide via direct carrier interfaces. - name: Returns Portal description: Branded self-service returns portal with refund options, exchanges, retention offers, split returns, and claims. - name: Multichannel Communications description: Email, SMS, Push, Webhook, and Order Status Page delivery of branded post-purchase messages. - name: Apple Wallet Tracking description: Native Apple Wallet passes for order tracking. - name: AI Agents description: WISMO/R Agent, Insights Agent, and Fraud & Abuse Insights powered by ML over post-purchase data. - name: Insights & Benchmarking description: Trackings Insights, Communication Insights, Control Tower, Logistics Analysis, and Benchmarking dashboards. - name: Surveys & NPS description: Embedded surveys and NPS feedback tied to deliveries or return registrations. - name: MCP Server description: Hosted Model Context Protocol server (agents.parcellab.com/mcp/) for agentic order tracking and return registration workflows. - type: UseCases data: - name: WISMO Reduction description: Cut "Where Is My Order" support contacts by proactively communicating tracking updates. - name: Returns as Retention description: Convert returns into exchanges, store credit, or retention offers to keep revenue. - name: Cart Conversion description: Display a delivery promise at checkout to reduce abandonment. - name: Cross-Border Returns description: Provide customs handling and Global-e integration for unified cross-border returns. - name: Carrier Performance Benchmarking description: Compare lead-times, exceptions, and on-time rates across the carrier portfolio. - name: Marketing in the Delivery Window description: Embed branded campaigns and product recommendations in delivery communications. - type: Integrations data: - name: Shopify description: Native Shopify integration for tracking, communications, and returns. - name: Magento 2 description: Webhook extension for Magento 2 storefronts. - name: Shopware description: Embedded Order Status Page for Shopware shops. - name: Klaviyo description: Route post-purchase email through Klaviyo journeys. - name: Postscript description: Route post-purchase SMS through Postscript. - name: Zendesk description: Customer service ticket sidebar with parcelLab tracking data. - name: Gorgias description: Helpdesk widget displaying order and tracking data. - name: Kustomer description: Helpdesk app for parcelLab delivery context. - name: Salesforce Service Cloud description: Customer Service Integration surfacing parcelLab data in SFSC. - name: Global-e description: Unified cross-border returns experience. - name: Apple Wallet description: Native order tracking passes in Apple Wallet. - name: Poshmark description: List non-returnable items directly from the Returns Portal onto Poshmark. - type: Solutions data: - name: Convert description: Pre-checkout delivery promise module. - name: Engage description: Multichannel post-purchase communication module. - name: Retain description: Returns Portal and returns experience module. - name: Insights description: Analytics, benchmarking, and control tower module. - name: AI Agents description: Add-on autonomous agents for WISMO/R, insights, and fraud. - type: Offices data: - name: Munich (HQ) description: parcelLab GmbH — Kapellenweg 6, 81371 Munich, Germany. - name: Boston description: 75 State Street, Boston, MA 02109, USA. - name: London description: Moor Place, 1 Fore Street Avenue, London EC2Y 9DT, UK. - name: Paris description: 24-26 Rue De la Pépinière, 75008 Paris, France. maintainers: - FN: Kin Lane email: kin@apievangelist.com