name: parcelLab Vocabulary
description: >-
  Controlled vocabulary covering the operational and capability dimensions of
  the parcelLab post-purchase experience platform.
created: '2026-05-25'
modified: '2026-05-25'
dimensions:
  - name: Lifecycle Stage
    description: Position of the customer journey covered by parcelLab capabilities.
    terms:
      - Pre-Checkout
      - Order Placed
      - Pre-Dispatch
      - In Transit
      - Out For Delivery
      - Delivered
      - Returns
      - Refund/Exchange
  - name: Capability
    description: Product capabilities offered by parcelLab.
    terms:
      - Promise (Delivery Date Prediction)
      - Tracking Aggregation
      - Carrier Integration
      - Order Status Page
      - Communications (Email/SMS/Push)
      - Campaigns
      - Surveys/NPS
      - Returns Portal
      - Returns Communications
      - Self-Service Claims
      - Insights & Analytics
      - Benchmarking
      - WISMO/R Agent
      - Fraud & Abuse Insights
  - name: Channel
    description: Outbound channels used to engage customers post-purchase.
    terms:
      - Email
      - SMS
      - Push Notification
      - Webhook
      - Order Status Page
      - Apple Wallet
  - name: Carrier Class
    description: Categories of logistics partners integrated by parcelLab.
    terms:
      - Global Express
      - National Postal
      - Regional Courier
      - Last-Mile
      - Marketplace Logistics
  - name: Integration Surface
    description: Platforms parcelLab connects with.
    terms:
      - eCommerce Platforms (Shopify, Magento, Shopware)
      - Marketing Platforms (Klaviyo, Postscript)
      - Helpdesks (Zendesk, Gorgias, Kustomer, Salesforce Service Cloud)
      - Cross-Border (Global-e)
      - Wallets (Apple Wallet)
  - name: Returns Disposition
    description: Outcomes available through the parcelLab Returns Portal.
    terms:
      - Refund (Original Payment)
      - Refund (Store Credit)
      - Exchange
      - Retention Offer
      - Keep & Refund (Partial)
      - Reject