aid: parloa
name: Parloa
description: Parloa is an enterprise conversational AI platform for contact centers that automates voice and chat customer
  interactions across industries including financial services, utilities, eCommerce, healthcare, media, and IT. The Parloa
  Agent Management Platform (AMP) supports designing, testing, scaling, optimizing, and securing AI agents that integrate
  with CCaaS, telephony, CRM, and ERP systems. Parloa is a sales-led enterprise product and developer access to its REST APIs
  and integration tooling is provided through customer and partner accounts rather than a fully public developer portal.
image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg
url: https://raw.githubusercontent.com/api-evangelist/parloa/refs/heads/main/apis.yml
created: '2026-05-23'
modified: '2026-05-23'
specificationVersion: '0.19'
type: Index
access: 3rd-Party
tags:
- Agents
- AI
- Call Center
- CCaaS
- Contact Center
- Conversational AI
- Customer Experience
- CX
- Generative AI
- Telephony
- Voice
apis:
- aid: parloa:parloa-agent-management-platform
  name: Parloa Agent Management Platform (AMP)
  description: The Parloa Agent Management Platform (AMP) is the primary product surface for designing, testing, scaling,
    optimizing, and securing AI voice and chat agents for contact centers. AMP supports custom REST API integrations to external
    systems such as CRM, ERP, and workforce management platforms, and uses SIP for telephony interoperability. Access to the
    underlying APIs is provisioned via Parloa customer and partner accounts.
  humanURL: https://docs.amp.parloa.com/
  tags:
  - Agents
  - AMP
  - Conversational AI
  - Voice
  properties:
  - type: Documentation
    url: https://docs.amp.parloa.com/
  - type: ReleaseNotes
    url: https://docs.amp.parloa.com/getting-started/release-notes
- aid: parloa:parloa-custom-rest-services
  name: Parloa Custom REST Services Integration
  description: Parloa AMP can be extended with custom services exposed over REST that the AI agent calls during a conversation
    to retrieve customer data from CRM systems, look up orders, verify identity, or trigger downstream actions. The customer
    operates and authenticates these services; Parloa orchestrates calls from within a conversation flow.
  humanURL: https://www.parloa.com/platform/integrations/
  tags:
  - Custom Services
  - Integrations
  - REST
  - Tools
  properties:
  - type: Documentation
    url: https://www.parloa.com/platform/integrations/
common:
- type: Website
  url: https://www.parloa.com/
- type: Developer
  url: https://docs.amp.parloa.com/
- type: Documentation
  url: https://docs.parloa.com/
- type: Blog
  url: https://www.parloa.com/resources/blog/
- type: ChangeLog
  url: https://docs.amp.parloa.com/getting-started/release-notes
- type: Integrations
  url: https://www.parloa.com/platform/integrations/
- type: PrivacyPolicy
  url: https://www.parloa.com/privacy-policy/
- type: TermsOfService
  url: https://www.parloa.com/terms-and-conditions/
- type: LinkedIn
  url: https://www.linkedin.com/company/parloa/
- type: Support
  url: https://www.parloa.com/contact/
- type: LLMsTxt
  url: https://docs.parloa.com/llms.txt
integrations:
- name: Avaya
- name: Five9
- name: Genesys
- name: NICE
- name: Verint
- name: Microsoft Dynamics
- name: Salesforce
- name: ServiceNow
- name: SAP
- name: Zendesk
- name: Twilio
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com