{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/service_details",
  "title": "Service Details",
  "type": "object",
  "description": "The service details.",
  "properties": {
    "description": {
      "description": "The service description.",
      "type": "string",
      "minLength": 1,
      "maxLength": 2000
    },
    "service_started": {
      "description": "Indicates whether the service was started or cancelled.",
      "type": "string",
      "minLength": 1,
      "maxLength": 255,
      "pattern": "^[0-9A-Z_]+$",
      "enum": [
        "YES",
        "NO",
        "CANCELLED"
      ]
    },
    "note": {
      "description": "The customer specified note about the service usage.",
      "type": "string",
      "minLength": 1,
      "maxLength": 2000
    },
    "sub_reasons": {
      "description": "An array of sub-reasons for the service issue.",
      "type": "array",
      "items": {
        "description": "The sub-reason for the service issue.",
        "type": "string",
        "minLength": 1,
        "maxLength": 255,
        "pattern": "^[0-9A-Z_]+$",
        "enum": [
          "DAMAGED",
          "DIFFERENT",
          "INCOMPLETE",
          "OTHER"
        ]
      }
    },
    "purchase_url": {
      "type": "string",
      "format": "uri",
      "description": "The URL of the merchant or marketplace site where the customer purchased the service."
    }
  }
}