{
  "CASE_ID": "CASE001234",
  "BUSINESS_UNIT": "US001",
  "CUST_ID": "CUST005678",
  "DESCR": "Product defect inquiry",
  "PRIORITY": "2",
  "STATUS": "Open",
  "CATEGORY": "Product Support",
  "ASSIGNED_TO": "AGT001",
  "CREATED_DTTM": "2026-04-17T09:30:00Z",
  "RESOLVED_DTTM": "example_value"
}