{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "https://raw.githubusercontent.com/api-evangelist/peoplesoft/refs/heads/main/json-schema/peoplesoft-crm-case-schema.json",
  "title": "Case",
  "description": "PeopleSoft CRM service case.",
  "type": "object",
  "properties": {
    "CASE_ID": {
      "type": "string",
      "description": "Case ID.",
      "example": "CASE001234"
    },
    "BUSINESS_UNIT": {
      "type": "string",
      "description": "Business unit.",
      "example": "US001"
    },
    "CUST_ID": {
      "type": "string",
      "description": "Customer ID.",
      "example": "CUST005678"
    },
    "DESCR": {
      "type": "string",
      "description": "Case description.",
      "example": "Product defect inquiry"
    },
    "PRIORITY": {
      "type": "string",
      "description": "Priority.",
      "enum": [
        "1",
        "2",
        "3",
        "4"
      ],
      "example": "2"
    },
    "STATUS": {
      "type": "string",
      "description": "Case status.",
      "enum": [
        "Open",
        "In Progress",
        "Resolved",
        "Closed"
      ],
      "example": "Open"
    },
    "CATEGORY": {
      "type": "string",
      "description": "Case category.",
      "example": "Product Support"
    },
    "ASSIGNED_TO": {
      "type": "string",
      "description": "Assigned agent.",
      "example": "AGT001"
    },
    "CREATED_DTTM": {
      "type": "string",
      "format": "date-time",
      "description": "Created date/time.",
      "example": "2026-04-17T09:30:00Z"
    },
    "RESOLVED_DTTM": {
      "type": "string",
      "format": "date-time",
      "description": "Resolved date/time."
    }
  },
  "x-schema-source": "domain-knowledge"
}