openapi: 3.2.0 info: title: Phoenix API by Phone.com Queues API description: API version: 4.6.11 servers: - url: https://api.phone.com description: Main production server tags: - name: Queues description: Queues are used when you want to direct calls to a pool of phone numbers and/or extensions. A common utilization of queues is for Customer Service call centers. When a queue is configured on your phone number, Phone.com will route incoming calls to members of the queue. If a queue member is already on another call, our service rings the next phone number or extension in the queue. While your callers are waiting to be connected, you can choose to play Hold Music. paths: /v4/accounts/{voip_id}/queues: post: summary: Create Queue description: Create a queue tags: - Queues parameters: - name: voip_id in: path required: true schema: type: integer minimum: 1 responses: '201': description: Created content: application/json: schema: type: object properties: {} '400': $ref: '#/components/responses/Bad-Request' '401': $ref: '#/components/responses/Unauthorized' '402': $ref: '#/components/responses/Payment-Required' '403': $ref: '#/components/responses/Forbidden' '404': $ref: '#/components/responses/Not-Found' '409': $ref: '#/components/responses/Conflict' '422': $ref: '#/components/responses/Validation-Error' '429': $ref: '#/components/responses/Too-Many-Requests' '500': $ref: '#/components/responses/Internal-Server-Error' requestBody: description: Create a queue required: true content: application/json: schema: $ref: '#/components/schemas/Queue' security: - bearerAuth: [] operationId: postV4AccountsByVoipIdQueues x-operation-id-source: derived get: summary: List Queues description: Get a list of queues for an account tags: - Queues parameters: - name: voip_id in: path required: true schema: type: integer minimum: 1 - in: query name: offset schema: type: integer minimum: 0 default: 0 required: false description: The number of items to skip before starting to collect the result set - in: query name: limit schema: type: integer minimum: 1 maximum: 500 default: 25 required: false description: The number of items to return - in: query name: sort[id] description: Sort response required: false schema: type: string enum: - asc - desc - in: query name: include_subaccounts schema: type: integer minimum: 0 default: 0 required: false description: Send "1" if you want to add subaccounts data into output - in: query name: filters[name] schema: type: string required: false description: Name filter - in: query name: filters[in_use] schema: type: string required: false description: Send '1' if you want to be returned only queues that are used by a route, '0' for not used by any route. - in: query name: mode schema: type: string enum: - brief - full default: full required: false description: Defines mode of the data output (brief or full) responses: '200': description: OK content: application/json: schema: $ref: '#/components/schemas/List-Response' '400': $ref: '#/components/responses/Bad-Request' '401': $ref: '#/components/responses/Unauthorized' '402': $ref: '#/components/responses/Payment-Required' '403': $ref: '#/components/responses/Forbidden' '404': $ref: '#/components/responses/Not-Found' '409': $ref: '#/components/responses/Conflict' '422': $ref: '#/components/responses/Validation-Error' '429': $ref: '#/components/responses/Too-Many-Requests' '500': $ref: '#/components/responses/Internal-Server-Error' security: - bearerAuth: [] operationId: getV4AccountsByVoipIdQueues x-operation-id-source: derived /v4/accounts/{voip_id}/queues/{id}: get: summary: Get Queue description: Show details of an individual queue tags: - Queues parameters: - name: voip_id in: path required: true schema: type: integer minimum: 1 - name: id in: path required: true schema: type: integer minimum: 1 - in: query name: mode schema: type: string enum: - brief - full default: full required: false description: Defines mode of the data output (brief or full) responses: '200': description: OK content: application/json: schema: type: object properties: {} '400': $ref: '#/components/responses/Bad-Request' '401': $ref: '#/components/responses/Unauthorized' '402': $ref: '#/components/responses/Payment-Required' '403': $ref: '#/components/responses/Forbidden' '404': $ref: '#/components/responses/Not-Found' '409': $ref: '#/components/responses/Conflict' '422': $ref: '#/components/responses/Validation-Error' '429': $ref: '#/components/responses/Too-Many-Requests' '500': $ref: '#/components/responses/Internal-Server-Error' security: - bearerAuth: [] operationId: getV4AccountsByVoipIdQueuesById x-operation-id-source: derived put: summary: Replace Queue description: Replace parameters on a queue, any missing parameters will be replaced with default values. tags: - Queues parameters: - name: voip_id in: path required: true schema: type: integer minimum: 1 - name: id in: path required: true schema: type: integer minimum: 1 responses: '200': description: OK content: application/json: schema: type: object properties: {} '400': $ref: '#/components/responses/Bad-Request' '401': $ref: '#/components/responses/Unauthorized' '402': $ref: '#/components/responses/Payment-Required' '403': $ref: '#/components/responses/Forbidden' '404': $ref: '#/components/responses/Not-Found' '409': $ref: '#/components/responses/Conflict' '422': $ref: '#/components/responses/Validation-Error' '429': $ref: '#/components/responses/Too-Many-Requests' '500': $ref: '#/components/responses/Internal-Server-Error' requestBody: description: Replace parameters on a queue, any missing parameters will be replaced with default values. required: true content: application/json: schema: $ref: '#/components/schemas/Queue' security: - bearerAuth: [] operationId: putV4AccountsByVoipIdQueuesById x-operation-id-source: derived patch: summary: Patch Queue description: Replace parameters on an individual queue, only provided parameters will be replaced. tags: - Queues parameters: - name: voip_id in: path required: true schema: type: integer minimum: 1 - name: id in: path required: true schema: type: integer minimum: 1 responses: '200': description: OK content: application/json: schema: type: object properties: {} '400': $ref: '#/components/responses/Bad-Request' '401': $ref: '#/components/responses/Unauthorized' '402': $ref: '#/components/responses/Payment-Required' '403': $ref: '#/components/responses/Forbidden' '404': $ref: '#/components/responses/Not-Found' '409': $ref: '#/components/responses/Conflict' '422': $ref: '#/components/responses/Validation-Error' '429': $ref: '#/components/responses/Too-Many-Requests' '500': $ref: '#/components/responses/Internal-Server-Error' requestBody: description: Replace parameters on an individual queue, only provided parameters will be replaced. required: true content: application/json: schema: $ref: '#/components/schemas/Queue' security: - bearerAuth: [] operationId: patchV4AccountsByVoipIdQueuesById x-operation-id-source: derived delete: summary: Delete Queue description: Delete a queue tags: - Queues parameters: - name: voip_id in: path required: true schema: type: integer minimum: 1 - name: id in: path required: true schema: type: integer minimum: 1 - in: query name: force schema: type: integer enum: - 0 - 1 default: 0 required: false description: Allows to delete record without validating object's usage (force=1) responses: '200': description: OK content: application/json: schema: type: object properties: {} '400': $ref: '#/components/responses/Bad-Request' '401': $ref: '#/components/responses/Unauthorized' '402': $ref: '#/components/responses/Payment-Required' '403': $ref: '#/components/responses/Forbidden' '404': $ref: '#/components/responses/Not-Found' '409': $ref: '#/components/responses/Conflict' '422': $ref: '#/components/responses/Validation-Error' '429': $ref: '#/components/responses/Too-Many-Requests' '500': $ref: '#/components/responses/Internal-Server-Error' security: - bearerAuth: [] operationId: deleteV4AccountsByVoipIdQueuesById x-operation-id-source: derived components: responses: Unauthorized: description: Unauthorized content: application/json: schema: type: object properties: '@error': type: object properties: '@message': type: string '@httpStatusCode': type: integer '@time': type: string '@code': type: string '@details': type: string error: type: string error_description: type: string Not-Found: description: Not Found content: application/json: schema: type: object properties: '@error': type: object properties: '@message': type: string '@httpStatusCode': type: integer '@time': type: string Forbidden: description: Forbidden content: application/json: schema: type: object properties: '@error': type: object properties: '@message': type: string '@httpStatusCode': type: integer '@time': type: string Conflict: description: Conflict content: application/json: schema: type: object properties: '@error': type: object properties: '@message': type: string '@httpStatusCode': type: integer '@time': type: string '@messages': type: array items: type: object properties: {} Internal-Server-Error: description: Internal Server Error content: application/json: schema: type: object properties: '@error': type: object properties: '@message': type: string '@httpStatusCode': type: integer '@time': type: string '@code': type: string '@details': type: string error: type: string error_description: type: string Validation-Error: description: Validation failed content: application/json: schema: type: object properties: '@error': type: object properties: '@message': type: string '@httpStatusCode': type: integer '@time': type: string fields: type: object Too-Many-Requests: description: Too Many Requests content: application/json: schema: type: object properties: '@error': type: object properties: '@message': type: string '@httpStatusCode': type: integer '@time': type: string '@rateLimit': type: object properties: RateLimit-Limit: type: integer RateLimit-Remaining: type: integer RateLimit-Reset: type: integer Retry-After: type: integer Bad-Request: description: Bad Request content: application/json: schema: type: object properties: '@error': type: object properties: '@message': type: string '@httpStatusCode': type: integer '@time': type: string Payment-Required: description: Payment Required content: application/json: schema: type: object properties: '@error': type: object properties: '@message': type: string '@httpStatusCode': type: integer '@time': type: string schemas: Queue: title: Queue type: object properties: name: type: - string - 'null' maxLength: 30 description: Name of queue greeting: type: - object - 'null' properties: id: type: - integer - 'null' minimum: 1 description: Recording ID. Read-only. name: type: - string - 'null' description: Name of recording description: Greeting to be played when caller first connects hold_music: type: - object - 'null' properties: id: type: - integer - 'null' minimum: 1 description: Recording ID. Read-only. name: type: - string - 'null' description: Name of music file description: Hold Music to be played while callers are waiting max_hold_time: type: - integer - 'null' minimum: 60 maximum: 3600 description: 'Maximum hold time in seconds. If provided, must equal one of: 60, 120, 180, 240, 300, 600, 900, 1200, 1800, 2700, 3600. Default is 300' caller_id_type: enum: - called_number - calling_number description: 'Caller id type to show members. If provided, must equal one of: ''called_number'', ''calling_number''. Default is ''calling_number''' ring_time: type: - integer - 'null' minimum: 5 maximum: 90 description: 'Number of seconds to ring a member before cycling to the next member. If provided, must equal one of: 5, 10, 15, 20, 25, 30. Default is 5' strategy: type: - string - 'null' enum: - ringall - leastrecent - fewestcalls - random - rrmemory description: 'Queue strategy. Allowed values: ringall (rings all members of the queue), leastrecent (assigns the call to the agent who has been idle the most), fewestcalls (assigns the call to the agent who has had the least amount of calls), random (assigns calls to each agent in a random order), rrmemory (distributes calls evenly across all members of the queue)' members: type: - array - 'null' items: type: - object - 'null' properties: phone_number: type: - string - 'null' description: Phone number extension: type: - object - 'null' properties: id: type: - integer - 'null' minimum: 1 description: Extension ID name: type: - string - 'null' description: Extension name extension: type: - integer - 'null' minimum: 1 description: Extension number description: Extension that this member refers to description: Array of Member Objects required: - name List-Response: type: object properties: filters: type: object sort: type: object total: type: integer default: 0 limit: type: integer default: 25 offset: type: integer default: 0 items: type: array items: type: object properties: {} securitySchemes: bearerAuth: type: http scheme: bearer x-provenance: method: searched source: https://apidocs.phone.com/reference harvested: '2026-10-14' tool: harvest-readme-openapi.py note: Assembled verbatim from the OpenAPI definition ReadMe embeds in each operation page of the provider's developer portal; paths and components merged by API title, nothing authored. assembled_from: - 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