{
  "callId": "call_01HXY8ZZB6Q4DR9SS6S5KEM3CK",
  "agentName": "Front Desk Assistant",
  "callerName": "Maria Hernandez",
  "callDirection": "inbound",
  "callStarted": "2026-05-24T18:02:14Z",
  "callEnded": "2026-05-24T18:05:51Z",
  "duration": 217,
  "businessPhoneNumber": "+14155551212",
  "customerPhoneNumber": "+14155557777",
  "mentionedEmail": "maria.h@example.com",
  "mentionedDate": "2026-05-29",
  "mentionedTime": "10:30",
  "transcriptText": "Agent: Hello, you've reached Phonely Dental — how can I help you today?\nUser: Hi, I'd like to schedule a cleaning. ...",
  "transcript": [
    {
      "role": "agent",
      "content": "Hello, you've reached Phonely Dental — how can I help you today?"
    },
    {
      "role": "user",
      "content": "Hi, I'd like to schedule a cleaning."
    },
    {
      "role": "agent",
      "content": "Of course — could I get your name and a good email to send the confirmation to?"
    },
    {
      "role": "user",
      "content": "Maria Hernandez, maria dot h at example dot com."
    },
    {
      "role": "agent",
      "content": "Great. I have an opening Friday May twenty-ninth at ten thirty A M. Does that work?"
    },
    {
      "role": "user",
      "content": "Yes that works, thank you."
    }
  ],
  "summary": "Maria Hernandez booked a dental cleaning appointment for May 29 at 10:30 AM and provided her email for confirmation.",
  "longSummary": "Maria Hernandez called Phonely Dental to schedule a routine cleaning. The agent collected her name and email address (maria.h@example.com), offered an available appointment slot on Friday May 29 at 10:30 AM, and confirmed the booking. The caller agreed and the call ended cordially.",
  "purpose": "Schedule a dental cleaning appointment",
  "topic": "Appointment Scheduling",
  "sentiment": "positive",
  "keyPoints": [
    "Caller is an existing patient asking for a routine cleaning",
    "Appointment confirmed for 2026-05-29 at 10:30 AM",
    "Confirmation email to be sent to maria.h@example.com"
  ],
  "unansweredQuestions": [],
  "actionItems": [
    "Send appointment confirmation email to maria.h@example.com",
    "Create calendar event for 2026-05-29 10:30 AM cleaning with Maria Hernandez"
  ],
  "followUp": "no",
  "followUpReason": "",
  "ai_success": "true",
  "recordingUrl": "https://app.phonely.ai/recordings/call_01HXY8ZZB6Q4DR9SS6S5KEM3CK.mp3",
  "dashboardUrl": "https://app.phonely.ai/calls/call_01HXY8ZZB6Q4DR9SS6S5KEM3CK",
  "endedReason": "caller_hangup"
}