specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Phonely
providerId: phonely
created: '2026-05-24'
modified: '2026-05-24'
reconciled: true
tags:
  - FinOps
  - Cost Management
  - FOCUS
  - AI
  - Voice
  - Telephony
description: FOCUS-aligned FinOps definition for Phonely's AI voice agent platform. Subscription tier plus minutes-metered usage with separate post-transfer minute rate and per-tier overage pricing.
sources:
  - https://www.phonely.ai/pricing
  - https://www.phonely.ai/developer
  - https://docs.phonely.ai
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Phonely
serviceCategory: AI and Machine Learning
billingModel:
  pricingCategory: Subscription + Usage-Based
  billingFrequency: Monthly
  billingCurrency: USD
  chargeCategories:
    - Usage
    - Purchase
    - Tax
    - Credit
    - Adjustment
  primaryUnit: minute
  secondaryUnits:
    - phone_number
    - sms
    - seat
focusColumns:
  ServiceName: Phonely Voice AI
  ServiceCategory: AI and Machine Learning
  ProviderName: Phonely
  PublisherName: Phonely
  InvoiceIssuerName: Phonely
  PricingCategory: Subscription + Usage-Based
  PricingUnit: minute
  BillingCurrency: USD
meters:
  - name: subscription
    unit: month
    aggregation: max
    dimensions:
      - plan
      - billing_cycle
  - name: included_minutes
    unit: minute
    aggregation: sum
    dimensions:
      - plan
      - agent_id
  - name: overage_minutes
    unit: minute
    aggregation: sum
    dimensions:
      - plan
      - agent_id
      - call_direction
  - name: post_transfer_minutes
    unit: minute
    aggregation: sum
    dimensions:
      - plan
      - agent_id
  - name: phone_numbers
    unit: phone_number
    aggregation: max
    dimensions:
      - plan
      - country
  - name: sms_messages
    unit: message
    aggregation: sum
    dimensions:
      - plan
      - agent_id
allocation:
  recommendedTags:
    - cost_center
    - department
    - agent_id
    - use_case
    - business_unit
    - line_of_business
  notes: Phonely does not publish native cost-allocation tagging. Recommend per-agent dimensioning at ingest time using the agentId from the post-call webhook payload and the agentId field on the Agents API.
optimization:
  - Choose the smallest plan whose included minutes cover ~70% of expected monthly call minutes; overage at $0.25-$0.30/min is more expensive than upgrading.
  - For high-volume call flows that transfer to human agents, leverage the $0.02/min post-transfer rate by terminating the AI portion as soon as the transfer is confirmed.
  - Annual billing on Starter and Pro yields ~33% savings vs monthly.
  - Enterprise per-minute pricing as low as $0.05/min is significantly cheaper than Pro overage; cross over to Enterprise once monthly minutes exceed roughly the Pro plan plus 500-700 overage minutes.
  - Use A/B testing (Pro+) to compare agent configurations on call duration — shorter average call duration directly reduces minutes consumed.
notes:
  - Phonely positions itself as usage-based, not per-agent — there is no per-seat charge for additional AI agents.
  - Phone numbers are included up to plan limits (1 / 3 / 5 on Free / Starter / Pro); additional numbers may incur separate charges.
  - SMS conversational AI is rate-limited at 1 SMS per 10 minutes on Pro and is bundled.