aid: plain-support
url: https://raw.githubusercontent.com/api-evangelist/plain-support/refs/heads/main/apis.yml
name: Plain
kind: company
description: Plain is an API-first customer support platform built around a single
  GraphQL API. Everything in the product - customers, threads, timeline entries,
  messages, labels, tiers, and webhooks - is exposed through the same GraphQL endpoint
  the Plain UI consumes, letting teams build support into their own products with
  threads, customer context, and a unified timeline.
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
tags:
- Customer Support
- Help Desk
- GraphQL
- Threads
- Customer Communication
- API First
created: '2026-06-20'
modified: '2026-06-20'
specificationVersion: '0.19'
apis:
- aid: plain-support:plain-customers-api
  name: Plain Customers API
  tags:
  - Customers
  - Identity
  - GraphQL
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://www.plain.com/docs/api-reference/graphql/customers/upserting-customers
  baseURL: https://core-api.uk.plain.com/graphql/v1
  properties:
  - url: graphql/plain-support-graphql.md
    type: GraphQL
  - url: https://www.plain.com/docs/api-reference/graphql/customers/upserting-customers
    type: Documentation
  - url: https://www.plain.com/docs/api-reference/graphql/introduction
    type: APIReference
  - url: openapi/plain-support-openapi.yml
    type: OpenAPI
  description: Create, update, fetch, and manage customers and customer groups via
    GraphQL. Idempotent upsertCustomer with onCreate / onUpdate semantics keyed on
    an external id or email, plus customer events and spam controls.
- aid: plain-support:plain-threads-api
  name: Plain Threads API
  tags:
  - Threads
  - Tickets
  - Conversations
  - GraphQL
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://www.plain.com/docs/api-reference/graphql/threads/create-threads
  baseURL: https://core-api.uk.plain.com/graphql/v1
  properties:
  - url: graphql/plain-support-graphql.md
    type: GraphQL
  - url: https://www.plain.com/docs/api-reference/graphql/threads/create-threads
    type: Documentation
  - url: https://www.plain.com/docs/api-reference/graphql/introduction
    type: APIReference
  - url: openapi/plain-support-openapi.yml
    type: OpenAPI
  description: Create, fetch, update, assign, escalate, and change the status of
    threads - Plain's unit of support work - plus thread fields, autoresponders,
    and thread import for backfilling history.
- aid: plain-support:plain-timeline-api
  name: Plain Timeline & Events API
  tags:
  - Timeline
  - Events
  - Timeline Entries
  - GraphQL
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://www.plain.com/docs/api-reference/graphql/events/create-a-thread-event
  baseURL: https://core-api.uk.plain.com/graphql/v1
  properties:
  - url: graphql/plain-support-graphql.md
    type: GraphQL
  - url: https://www.plain.com/docs/api-reference/graphql/events/create-a-thread-event
    type: Documentation
  - url: https://www.plain.com/docs/api-reference/graphql/introduction
    type: APIReference
  - url: openapi/plain-support-openapi.yml
    type: OpenAPI
  description: Read a thread's chronological timeline and append custom customer and
    thread events. Timeline entries unify messages, status changes, label changes,
    and your own structured events into one feed of context.
- aid: plain-support:plain-messages-api
  name: Plain Messages API
  tags:
  - Messages
  - Replies
  - Email
  - GraphQL
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://www.plain.com/docs/api-reference/graphql/messages/reply-to-threads
  baseURL: https://core-api.uk.plain.com/graphql/v1
  properties:
  - url: graphql/plain-support-graphql.md
    type: GraphQL
  - url: https://www.plain.com/docs/api-reference/graphql/messages/reply-to-threads
    type: Documentation
  - url: https://www.plain.com/docs/api-reference/graphql/introduction
    type: APIReference
  - url: openapi/plain-support-openapi.yml
    type: OpenAPI
  description: Reply to threads and emails, send new outbound emails, and surface
    AI suggested replies. Messages are appended to the thread timeline and delivered
    over the customer's channel (email, Slack, in-app, etc.).
- aid: plain-support:plain-labels-tiers-api
  name: Plain Labels & Tiers API
  tags:
  - Labels
  - Tiers
  - SLAs
  - GraphQL
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://www.plain.com/docs/api-reference/graphql/labels/add-labels
  baseURL: https://core-api.uk.plain.com/graphql/v1
  properties:
  - url: graphql/plain-support-graphql.md
    type: GraphQL
  - url: https://www.plain.com/docs/api-reference/graphql/labels/add-labels
    type: Documentation
  - url: https://www.plain.com/docs/api-reference/graphql/introduction
    type: APIReference
  - url: openapi/plain-support-openapi.yml
    type: OpenAPI
  description: Add and remove labels on threads, manage label types, and assign
    companies and tenants to tiers that drive SLAs and prioritization across the
    support workflow.
- aid: plain-support:plain-webhooks-api
  name: Plain Webhooks API
  tags:
  - Webhooks
  - Events
  - Integrations
  - GraphQL
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://www.plain.com/docs/api-reference/graphql/webhooks/create-a-webhook-target
  baseURL: https://core-api.uk.plain.com/graphql/v1
  properties:
  - url: graphql/plain-support-graphql.md
    type: GraphQL
  - url: https://www.plain.com/docs/api-reference/graphql/webhooks/create-a-webhook-target
    type: Documentation
  - url: https://www.plain.com/docs/api-reference/graphql/introduction
    type: APIReference
  - url: openapi/plain-support-openapi.yml
    type: OpenAPI
  description: Create, fetch, update, and delete webhook targets, choose which event
    types to subscribe to, and inspect delivery attempts to drive outbound
    integrations off thread and customer events.
common:
- type: GitHubOrganization
  url: https://github.com/team-plain
- type: LinkedIn
  url: https://www.linkedin.com/company/plain-support
- type: Website
  url: https://www.plain.com
- type: Documentation
  url: https://www.plain.com/docs
- type: Plans
  url: plans/plain-support-plans-pricing.yml
- type: RateLimits
  url: rate-limits/plain-support-rate-limits.yml
- type: FinOps
  url: finops/plain-support-finops.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com