generated: '2026-07-20'
method: searched
source: https://github.com/team-plain/skills (references/ENTITIES.md) + graphql/plain-schema.graphql
docs: https://www.plain.com/docs/graphql
entities:
  - name: Customer
    id_prefix: c_
    key_fields: [id, fullName, shortName, email, externalId, status, company, createdAt, updatedAt]
    status_enum: [ACTIVE, INACTIVE, SPAM, DELETED, UNVERIFIED]
  - name: Company
    key_fields: [id, name, domainName]
  - name: Thread
    id_prefix: th_
    key_fields: [id, title, description, previewText, status, priority, externalId, channel, customer, assignedTo, labels, createdAt, updatedAt]
    status_enum: [TODO, SNOOZED, DONE]
    priority: 0=urgent .. 3=low
  - name: Tenant
    key_fields: [id, name, externalId]
  - name: Tier
    key_fields: [id, name, serviceLevelAgreements]
  - name: Label
    key_fields: [id, labelType]
  - name: User
    key_fields: [id, fullName, publicName, email, role]
  - name: MachineUser
    key_fields: [id, fullName]
  - name: HelpCenter
    key_fields: [id, articles, articleGroups]
relationships:
  - from: Customer
    to: Company
    kind: belongs_to
    via: company
  - from: Thread
    to: Customer
    kind: belongs_to
    via: customer
  - from: Thread
    to: User
    kind: has_one
    via: assignedTo
  - from: Thread
    to: Label
    kind: has_many
    via: labels
  - from: Tier
    to: Company
    kind: has_many
    via: members
  - from: Tenant
    to: Customer
    kind: has_many
    via: customers
  - from: HelpCenter
    to: Article
    kind: has_many
    via: articles